Customer Support Officer Job at Critters Veterinary Centre

Critters Veterinary Centre is a foremost veterinary centre of experienced professionals who provide diagnosis, treatement, x-ray, grooming and boarding services. We continually improve our system in order to provide exceptional services to our Pawrents who entrust the health and care of their pets to us.

We are recruiting to fill the position below:

Job Position: Customer Support Officer

Job Location: Lekki, Lagos

Job Summary

• The ideal candidate will manage all customer's requests for services and products offered in the organization, enlighten clients on features and benefits of goods or services to be purchased, and work in harmony with other team members to ensure optimum client satisfaction.

Job Description

• Respond to customer inquiries in a prompt and courteous manner.
• Provide relevant benefits and features of products and services offered.
• Soliciting and resolving customer complaints within the defined resolution timeframe.
• Upselling and cross-selling to clients on products and services.
• Maintain a clean ambiance of the working station and environment.
• Documenting accurately all customer information on organization software.
• Process orders efficiently and accurately.
• Providing timely and consistent feedback to customers.
• Maintain a positive and professional demeanour at all times when interacting with clients, colleagues, and third parties.

Job Requirements

• Minimum of BSc / HND in any field of study.
• Minimum of two (2) years of experience as a customer support or marketing officer.
• Excellent communication, reporting, and interpersonal skills.
• Active listening skills.
• Must be comfortable with pets (dogs & cats).
• Soft Skills Requirement:
• Emotional Intelligence
• Team player.

Salary
N150,000 Monthly.