Customer Support & Operations Associate Job at Reposebay Human Resource Limited

Reposebay Human Resource Limited offers HR consulting and career development services through a robust technology web application that is powered by Artificial intelligence (AI). This solution has helped prepare young graduates for the world of work and has helped MSMEs afford professional HR consultants to provide services in workforce management, employee engagement, retention, standard operating procedures, and workplace policies. Our all-inclusive solution has also helped job seekers get the right employment and business owners get the best out of their employees.

We are recruiting to fill the position below:

Job Position: Customer Support & Operations Associate

Job Location: Ikoyi, Lagos
Employment Type: Full-time

Role Description

  • This is a full-time, on-site role as a Customer Support & Operations Associate. The Customer Support & Operations Associate will be responsible for managing day-to-day customer support operations, responding to customer inquiries, resolving issues, and performing administrative tasks to ensure a seamless customer experience.
  • The role demands attention to detail, strong interpersonal skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities

  • Customer Satisfaction
  • Issue Resolution
  • Customer Retention.

Qualifications and Requirements

  • Bachelor's Degree or higher in Business Administration, Operations Management, Communications, or related field
  • 2 years of experience and ITIL certification
  • Operations, analytical and problem-solving skills
  • Fluent English speaker (spoken and written)
  • Can work well in a team and has excellent organization and time-management skills
  • Strong communication and interpersonal skills
  • Proven customer service experience and the ability to develop customer relationships
  • Candidates must reside on the island for proximity.

Method of Application
Interested and qualified candidates should send their updated CV to: celestina@reposebayhr.com using the Job Position as the subject of the mail.