Customer Support Representative (Contract Staff)

Zoto is Nigeria's leading mobile phone recharge solution. Zoto provides you with the fastest & safest way to recharge your mobile phone in Nigeria.
Get your cash back with every recharge & recharge for family and friends easily.

We are recruiting to fill the position below:


Job Title: Customer Support Representative (Contract Staff)
Location: Lagos
Job Description

• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Prepare and distribute customer activity reports
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource