Customer Support / Sales Onboarding Agent Job at Mwanga Limited

Mwanga is a pioneer tech-driven debt recovery and business support outsourcing company with a vision to be the leading extension to global teams in Africa. We started our pilot operations in 2018 with a small agile team and have scaled impressively since then in results and team becoming trusted by key players for recoveries in Nigeria. We offer business support to businesses with the aim of helping them scale using ethical and innovative technology strategies. We are trusted by Africa’s leading lenders to recover their outstanding debts and to scale our impact. We provide a range of services ranging from debt recovery, telemarketing, call center outsourcing, virtual assistant services, customer support services, and data analysis.

We are recruiting to fill the position below:

Job Position: Customer Support / Sales Onboarding Agent

Job Location: Maryland, Lagos
Employment Type: Full-time

Job Summary

• We are seeking smart, customer-focused Customer Support / Sales Onboarding Agents to engage customers at the point of sale and onboard them onto products they have purchased.
• The role requires clear communication, product knowledge, and the ability to guide customers smoothly through onboarding while delivering an excellent customer experience.
• This position operates in a fast-paced, call center environment and is ideal for individuals who are confident, persuasive, and service-oriented.

Key Responsibilities

• Engage customers via calls or other approved channels.
• Educate customers on the product they have purchased and guide them through the onboarding process.
• Clearly explain product features, benefits, and usage to customers.
• Resolve basic customer inquiries and escalate complex issues appropriately.
• Ensure accurate capture and documentation of customer information.
• Meet daily and weekly onboarding, quality, and productivity targets.
• Adhere strictly to call scripts, onboarding procedures, and compliance guidelines.
• Deliver a professional and positive customer experience at all times.
• Work collaboratively with Team Leads and QA to improve performance and service quality.

Requirements / Qualifications / Skills

• Minimum of OND / HND / B.Sc. qualification
• Previous experience in customer service, call center, sales is an added advantage
• Good verbal communication, interpersonal skills, Quick to learn new products and processes and customer-focused
• Basic computer literacy and ability to use CRM or call systems
• Willingness to work 12-hour rotational shifts, including weekends and public holidays
• Must reside in Maryland, Lagos or nearby environs.