Customer Support / Social Media Manager / Content Creator Job at CVM Career Company
The CVM Career Company - Our client, a Branding and Gifting company in Opebi, Lagos State, is recruiting a smart and creative individual to fill the position below:
Job Position: Customer Support / Social Media Manager / Content Creator
Job Location: Opebi, Ikeja, Lagos
Employment Type: Full-time
Job Description
- Manage all correspondences, and attend to mail inquiries by clients.
- Respond promptly to inquiries and resolving customer complaints.
- Ensure customer satisfaction and provide professional customer support.
- Stay up to date with latest social media best practices and technologies.
- Establishing relationships with the online community by identifying key influencers and communities that fit our online strategy
- Coaching employees company-wide on content creation best practices.
- Communicate with customers through various social media platforms and manage various social media pages and advertising campaigns.
- Formulating high-quality novel written and visual content for each social media campaign/advertisement.
- Take orders online, process orders, and dispatch to designated places.
- Keep records of customer transactions, comments, and complaints.
- Providing feedback on the efficiency and effectiveness of the customer service process
- Plan, implement and monitor the company’s social media strategy in order to increase brand awareness, and marketing efforts, and increase sales.
Requirements & Qualifications
- Minimum qualification in any course in the University.
- Minimum of 2 years of work experience in the related field.
- Strong creative thinking and organizational skills.
- Experience in photography and video recording.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office (Word and Excel).
- Detail-oriented with strong analytical and problem-solving skills.
- Search engine optimization and social networking, video sharing sites, and blogs.
Salary
N80,000 - N100,000 monthly
Method of Application
Interested and qualified candidates should send their CV to: jobs@thecvmcareercompany.com using the Job Position as the subject of the mail.
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