Front Desk Officer Job at Chrisvirgy Apartment

Chrisvirgy Apartment is a luxury service apartment located at Sirakoro Street, Wuse 2, Abuja. We specialize in delivering unrivalled hospitality services to our esteemed clients both locally and overseas. As a result of our avid commitment to customer satisfaction, we’ve designed a super comfortable and luxurious apartment that exudes class and replicates home. We’ve been able to achieve this tremendous feat owing to our unwavering commitment to ensuring that our clients get value for their money.

We are recruiting to fill the position below:

Job Position: Front Desk Officer

Job Location: Abuja (FCT)

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests, collecting necessary information (like contact details and exact dates of their stay)
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-
• furnished to accommodate guests’ needs
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Requirements and Skills

• Degree in hotel management is a plus.
• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Method of Application
Interested and qualified candidates should send their CV / Resume and picture to: career@chrisvirgy.com using the Job Position as the subject of the mail.