Front Desk Officer Job at MasterMindsHRSG

MasterMindsHRSG Management Consulting - Our client, a Law firm located in Ikeja, Lagos State is currently seeking applications from suitably qualified candidates to fill the position below:

Job Position: Front Desk Officer
Job Location: Ikeja, Lagos

Responsibilities

• Resolve customer complaints via phone, email, or social media.
• Use telephones and other medium of communication to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Inform customers about developments, and new products of the company.
• To perform simple accounting task and other pertinent information such as addresses and phone numbers, which must always be up to date.
• Answer questions and educate potential customers on issues
• Act as the company gatekeeper/ambassador at all times.
• Send reports to management about frequently raised issues by customers from conversations had, suggest and advise management on ways to mitigate such complaints.
• Keep records and handle product recalls; that’s there must be report about products highly appreciated by customers.

Requirements and Qualifications

• Preferred Personality: Young vibrant female
• Any previous experience is an advantage
• Minimum of an OND in either English Language, Mass Communication, Sociology or any relevant field
• Candidate must be a christian, ready to resume immediately and must live within a close proximity to the office.

How to Apply
Interested and qualified candidates should send their Applications and CV to: careers@mastermindshrsg.com using the Job Title as the subject of the mail.