Front Desk Officer Job at MONA Studios

Mona Studios, a foremost photography studio based in Abuja that offers image development with experience in supporting fashion shows, weddings, corporate and social events and has its core value embedded in customer-focused solutions. In other to meet our customers demands, we are recruiting to fill the position below:

Job Position: Front Desk Officer 
Job Location: Abuja

Responsibilities

• Adhere to and manage the approved budget, Maintain an orderly workflow according to priorities.
• Answer calls and respond to emails
• Handle customer inquiries both telephonically and by email
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Follow up customer calls where necessary

Requirements

• Experience in providing customer service support.
• Excellent knowledge of management methods and techniques
• Proficiency in English.
• Awareness of industry’s latest technology trends and applications.
• Ability to think strategically.
• Strong client-facing and communication skills.
• Location: Abuja (for residents only)

Additional Information:

• Weekdays and Saturdays work required.
• Shift is inclusive and flexible.

Remuneration
Salary (negotiable and based on experience); 

Method of Application
Interested and qualified candidates should send their CV to: marketadvantageconsulting@gmail.com