Front Desk Representative Job at Coinbox Limited

Coinbox Limited is a multi-dimensional Consulting Firm which provides one - stop total business development and support to our vast clientele of start-ups, Small, Medium, growing and Large Enterprises, Cooperative Societies, Groups and Associations.

We are recruiting to fill the position below:

Job Position: Front Desk Representative

Job Location: Ogba, Lagos
Employment Type: Full-time
Industry: Technology & SaaS

Job Summary

• The Front Desk/Customer Care Representative will serve as the first point of contact for clients, partners, and visitors, while also providing excellent customer service support to ensure smooth customer experience.
• This role combines front desk reception, client communication, and customer success responsibilities in a fast-paced technology and logistics environment.
• The ideal candidate is professional, organized, tech-savvy, and customer-oriented, with the ability to handle inquiries, resolve complaints, and support operational processes.

Key Responsibilities

• Greet and welcome visitors, clients and staff in a professional manner.
• Manage incoming calls, emails and walk-in inquiries, ensuring prompt and courteous responses.
• Maintain the reception area and ensure a professional, welcoming environment.
• Schedule and coordinate appointments and meetings as required.
• Serve as the primary point of contact for customer inquiries, complaints, and service requests.
• Assist customers in navigating the company’s SaaS platforms, tools, or logistics solutions.
• Record, track, and follow up on customer issues, ensuring resolution within agreed timelines.
• Escalate technical or complex issues to the appropriate internal teams while keeping customers updated.
• Provide product/service information and guidance to enhance customer satisfaction.
• Maintain accurate customer records and documentation using CRM or ticketing systems.
• Support operations and technical teams with client communications and updates.
• Assist in tracking service performance and customer feedback to improve service quality.

Qualifications & Requirements

• Minimum of a HND or B.Sc. degree or equivalent in Business Administration, Mass communications, or any related field.
• 1–3 years of experience in customer service, front desk, or client relations (experience in tech, SaaS, or logistics is a plus).
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in Microsoft Office Suite, CRM software and customer support tools.
• Ability to multitask, prioritize, and work effectively in a fast-paced environment.
• Professional appearance, positive attitude, and strong customer-first mindset.

Salary
N150,000 Monthly.

Note: Candidates should stay in or around the location.