Front Office Manager

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs.

We are recruiting to fill the position below:

Job Position: Front Office Manager
Job Location: Lagos

Roles and Responsibilities

• Ensure 7/24 monitoring all network service, such as traffic, signaling, circuits, and availability KPI, etc.
• Ensure FO team to escalate all the network problem according to SLA, including availability KPI.
• Ensure all TT are followed and updated according to SLA.
• FO daily, weekly, monthly report design and quality improvement.
• FO handover report design and quality improvement.
• Create and perfect work flow & Ensure all TT are created within SLA.
• Ensure FO team get the newest topology and network information.
• Ensure FO team get the newest fault category and fault grading.
• Audit troubleshooting analyze report and preventive guidance, and train FO engineer how to do trouble shooting.
• Follow the critical network issues and update to NOC manager.
• Ensure FO team to do Data collection, Network performance collection and 7/24 monitoring.
• Audit CR and arrange FO team to supervise the service during CR implementation, and verify the service status after CR finished.
• Ensure all the CR are properly recorded and followed.
• Ensure FO team to supervise and follow up all network equipment integration, ATP with project department.
• Ensure all the site access are under FO control and have reference number.
• Ensure a good and reasonable shift plan, especially during holidays and festival.
• Ensure the quality of shift handover.

Key Interfaces:

• FO Team.
• NOC Manager.
• Job Grade
• High.

Requirements
Education:

• Bachelor's Degree in Engineering (Electrical & Electronics) / Bachelor Degree in Telecommunications / Bachelor Degree in Computer Science.

Experience:

• Detail knowledge in GSM, 3G and IP.
• Detail knowledge in Transmission: Microwave, Optical, Leased Lines.
• Knowledge in Network Management Systems and TMN Architecture (OSS, LAN, WAN, TCP/IP).
• Good knowledge of network topology, traffic handling capabilities and traffic characteristics.
• Good knowledge of network performance / configuration parameters and their interpretation and use.
• Network service / performance focused.
• Good knowledge about network operation processes and interfaces.
• Good knowledge of network implementation / integration processes.
• 5 to 6 years of relevant working experience.

Skills:

• Performance management.
• Communication skills.
• Customer Expectation Management.
• Excellent team player.
• High level leadership skills (be able to manage a team of 70+).
• Excellent reporting and planning skills.
• Time management.
• Fault management.
• Good analytical and investigation technique.
• Excellent team player.
• Decision Making Skills.

Other Requirements:

• Ability to work off hours depending on Network outages and customer requests.
• 24 hours availability to support after office hours, and be able to relocate with in the country.
• Very good communication skill, Oral and written English.

Salary
Very attractive.