Guest Relation Officer

S&S Hotels and Suites, remain the hotel of choice for the business traveler who requires a convenient central location offering a welcome haven that feels like a second home and the unrivalled services personified by the warmth and dedication of our staff, as well as the discerning leisure traveler seeking the captivating dining and limitless nightlife destinations within walking distance of the hotel.

We are recruiting to fill the position below:

Job Position: Guest Relation Officer
Job Location:
Main Responsibilities

  • Meet and greet guests upon their arrival at the hotel
  • Cooperate and coordinate with the other hotel departments to provide an efficient service
  • Provide general information and directions
  • Advise and assist guests on leisure activities, places to visit and travel arrangements
  • Be especially attentive to repeat guests and other VIP guests
  • Interact with guests and provide a welcoming atmosphere
  • Coordinate and supervise activities for guests
  • Attend to guests' queries, needs and other special requests
  • Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems
  • Promote the facilities and services offered by the hotel
  • Bid farewell to guests at the end of their stay

Required Skills

  • An outgoing and cheerful personality
  • A diplomatic and polite manner
  • A smart and well groomed appearance (I have to look really smart at all times!)
  • The ability to deal with difficult situations and sensitive issues
  • The ability to multi-task and work under pressure
  • Guest service skills
  • Communication and listening skills
  • Organisational and time management skills
  • Decision-making, negotiation and problem solving skills
  • The ability to keep confidentiality and privacy
  • Fluency in English and ideally knowledge of a foreign language
  • Telephone manners
  • Computer literacy

Educational Qualification:

  • Minimum of Higher National Diploma in Hospitality Management or other relevant course.

Other Requirements:

  • General knowledge of various topics such as the arts, cuisine, history, geography and culture
  • Fluency in other indigenous or foreign languages will be an added advantage
  • The ability to absorb information quickly and keep myself updated daily on the latest news, events and so on
  • The ability to communicate with people from all walks of life and of different nationalities