Guest Service Executive Job at Filmhouse Cinemas Limited

Filmhouse Cinemas Limited is a dynamic film exhibition company. Our expertise are in the areas of; Cinema operation: we Manage sites; Own sites, Consultancy for cinema development: Design; Fit-out; Cinema project management, Film Distribution: Rights Acquisition; Booking into cinemas; content development.

We are recruiting to fill the position below:

Job Position: Guest Service Executive

Job Location: Lagos
Employment Type: Full-time

Essential Duties and Key Responsibilities

• Greeting guests upon arrival and making them feel welcome. 
• Administering Cube check-ins and check-outs. 
• Providing front desk services to guests. 
• Assigning available Cube rooms and taking care of basic administrative duties (reconfirming stock of popcorn packs and soft drinks strictly for use in the Cubes)
  . 
• Organizing cleaning and HSE turn around per booking 
• Being a source of information to guests on various matters including available movies and service offerings. 
• Processing meal and beverage requests. 
• Accommodating general and unique requests. 
• Recording & reporting feedback for improved services 
• Selling the offerings and benefits of the Filmhouse+ app to guests or prospective members 
• Registering new members for the Filmhouse App. and helping already registered members redeem tickets and concession items purchased from the app.  
• Handling, recording and monitoring lost and found items. 
• Marketing in-house prospects to patronize the Cube. 
• Assist with other duties as assigned by line manager.

Requirement

• Candidates should possess 2 years of experience.

Method of Application
Interested and qualified candidates should send their CV to: jobs@filmhouseng.com using the job title as the subject of the mail.