Head of Customer Service Job at Liebherr Group


Liebherr Group today is a leading manufacturer of construction and mining equipment established in 1949, but also supplies innovative user-oriented products and services in many other fields. The family-owned enterprise employs 46,000 people in over 135 companies worldwide.

We are recruiting to fill the position of:

Job Position: Head of Customer Service (m/f/d)

Reference No

.: 26118
Job Location: Lagos, Nigeria
Employment Type: Full time

Tasks

  • Responsible for the expansion of the sales company in relation to spare parts, warranty and customer service within the framework of the growth strategy
  • Conduct research of local market and business activity including local competitors, price levels and economic development of customers 
  • Hiring and dismissal of Customer Service employees together with the Divisional Manager and the Head Office
  • Establish and maintain ongoing relationships with existing customers, suppliers and internal departments
  • Price negotiations and conclusion of service contracts
  • Support the Divisional Manager in the area of organizational development of mixed sales and divisional controlling companies (service and parts turnover, personnel, investments, marketing budget, etc.)
  • Implement the Customer Service strategy 
  • Follow-up on the state of the customer´s equipment and advise best way forward for their proper maintenance
  • Advise customers on best maintenance practices according to OEM manuals
  • Management of a team of Customer Service employees

Qualifications 

  • Successfully completed technical or economic education (strong technical background)
  • Several years of professional and leadership experience in a comparable service position
  • Strong customer orientation and distinctive communication skills
  • Proficiency in spoken and written English are required (French is a plus)              
  • Willingness to travel worldwide
  • Self-organized and a cooperative style of working
  • A current driver’s license
Click here to Apply