Head of Customer Service Job at Liebherr Group
Liebherr Group today is a leading manufacturer of construction and mining equipment established in 1949, but also supplies innovative user-oriented products and services in many other fields. The family-owned enterprise employs 46,000 people in over 135 companies worldwide.
We are recruiting to fill the position of:
Job Position: Head of Customer Service (m/f/d)
Reference No.: 26118
Job Location: Lagos, Nigeria
Employment Type: Full time
Tasks
- Responsible for the expansion of the sales company in relation to spare parts, warranty and customer service within the framework of the growth strategy
- Conduct research of local market and business activity including local competitors, price levels and economic development of customers
- Hiring and dismissal of Customer Service employees together with the Divisional Manager and the Head Office
- Establish and maintain ongoing relationships with existing customers, suppliers and internal departments
- Price negotiations and conclusion of service contracts
- Support the Divisional Manager in the area of organizational development of mixed sales and divisional controlling companies (service and parts turnover, personnel, investments, marketing budget, etc.)
- Implement the Customer Service strategy
- Follow-up on the state of the customer´s equipment and advise best way forward for their proper maintenance
- Advise customers on best maintenance practices according to OEM manuals
- Management of a team of Customer Service employees
Qualifications
- Successfully completed technical or economic education (strong technical background)
- Several years of professional and leadership experience in a comparable service position
- Strong customer orientation and distinctive communication skills
- Proficiency in spoken and written English are required (French is a plus)
- Willingness to travel worldwide
- Self-organized and a cooperative style of working
- A current driver’s license
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