IT Assistant

The North East Regional Initiative (NERI) Nigeria - An International Development Organization is seeking applications from suitably qualified candidates to fill the position below:

Job Position: IT Assistant
Job Location: Borno
Position Start Date: Immediately

Position Summary

• In support of the operational set-up of the North East Coordination Unit in the Maiduguri office, Creative requires the services of an Information Technology Assistant (IT Assistant).
• The IT Assistant will be responsible for the support and maintenance of all IT-related hardware and software, will troubleshoot all IT-related activities on the ground.
• This position is based in Maiduguri and travel to the other field offices is required.

Reporting & Supervision:

• The IT Assistant reports to the IT Officer based in Abuja.

Primary Responsibilities and Deliverables
Primary responsibilities include but are not limited to the following:

• Provide the needed support on all IT related issues, including installation and testing of workstations, printers, client software, upgrades, and configuration
• Support the implementation and document network operations, processes, and procedures
• Support the IT Officer in the deployment and implementation of office network according to HQ specifications
• Perform user desktop files backup/ synchronization to Company SharePoint and OneDrive
• Perform regular monitoring of staff desktop file backup/ synchronization to ensure proper functioning
• Install and troubleshoot IT related issues on all computers, phones, internet dongles/modems, printers, printer toners/cartridges, photocopiers tones/ cartridges, etc.
• Monitor printer cartridges usage and other consumables for all the printers at NERI offices.
• Identify and solve possible problems in the network and internet connectivity with the support of IT officer
• Support implementation and enforcement of security on the network and prevent misuse of the IT resources
• Assist with documentation of IT inventory; work closely with the IT Officer and procurement team to monitor distribution and location of IT equipment by performing a yearly inventory check-up
• Assist the IT Officer in setting up, implementing, and maintaining hardware firewall
• Keep the network healthy by applying all required security patches and monitoring the correct delivery of all antivirus updates
• Coordinate with Creative/DC IT support staff to identify and troubleshoot problems
• Any other IT-related work as required

Required Skills & Qualifications

• High School Diploma is required while a University Degree in IT, Business Administration, or related field is desired.
• 1 year of work experience in an office environment is required.
• Multi-tasking with positive attitude is required.
• Good communication and interpersonal skills are required.
• Proficient at using Microsoft office software: MS Word, Excel, PowerPoint, Outlook, etc.
• Experience in organizing and filing information is required.
• Attention to detail and ability to follow up on tasks to completion.
• Excellent record-keeping and documentation skills are required.
• Flexibility and ability to work in busy environment.
• Experience of working in a conflict environment is a plus.
• Written and spoken fluency in English is required.

Documents Include:

• A current Resume or Curriculum Vitae (CV) listing all job responsibilities; AND
• A cover letter

Note: Only short-listed candidates will be contacted.