IT Personnel Job at Strait Sahara Microfinance Bank Limited

Strait Sahara Microfinance Bank Limited is recruiting to fill the position below:

Job Position: IT Personnel

Job Location: Makurdi, Benue
Employment Type: Full-time

Job Summary

• The IT Personnel is responsible for managing and securing the bank's digital infrastructure, ensuring smooth operations of banking systems, and supporting digital banking solutions. We are looking for a qualified Tech Support Officer to join our IT team.
• The successful candidate will be responsible for providing technical support for hardware, new technology, networking, and applications.
• This role requires vast knowledge in different operating systems, proficiency in Microsoft/Office 365, and all related applications.
• Proficiency in use of different core banking applications s will be an added advantage

Key Responsibilities

• Manage, troubleshoot, and maintain the bank's IT systems, hardware, software, network infrastructure, servers, and databases.
• Ensure cybersecurity measures are in place to protect customer and bank details.
• Support digital banking platforms, including mobile and online banking services.
• Provide IT support to employees, including technical support, troubleshooting, and resolution of hardware and software issues.
• Implement and upgrade technology solutions to improve banking operations.
• Stay updated with the latest technology trends and provide support for new technology implementations.
• Offer networking support, including configuration, troubleshooting, and maintenance of network systems.
• Support and maintain different operating systems (Windows, macOS, Linux) and Microsoft/Office 365 applications.
• Document technical issues and resolutions to build a knowledge base.
• Train staff on new technologies and software applications.
• Collaborate with the IT team to develop strategies for improving IT services and support.
• Ensure compliance with IT policies and procedures and maintain a high level of security for all IT systems.
• Communicate effectively with internal stakeholders, providing regular updates on support activities, issue resolution, and system status.

Requirements

• Bachelor's Degree in Computer Science, Information Technology or related fields.
• Minimum of 3 - 4 years of experience in IT support, networking or system administration.
• Proficiency in database management, cybersecurity and networking.
• Experience with banking software and fintech solutions is an added advantage.
• Strong troubleshooting, communication and problem-solving skills.