Job Openings at Wakanow

Wakanow is Africa's leading, full-service online travel company. At Wakanow, we understand that everyone likes easy and affordable travel services, so we provide our customers with a one-stop booking portal for Flights, Hotels, Visa Assistance, Holiday Packages, Airport Transfers, an international Travel SIM, a Prepaid Travel Card, a Loyalty program, and much more.

We are recruiting to fill the following positions below:

1.) Group Head, Human Resources

Job Location: Lagos
Job Schedule: Full time

Job Objective

• Responsible for the planning, organizing, directing, supervising, managing and evaluating the Wakanow’s Human Resources programs, functions and activities.

Responsibilities
Strategic HR Management:

• Develop and implement HR management strategies to support the attainment of corporate goals, including the management of budgets and resources
• Ensure values and culture are clearly defined, communicated and embedded within Wakanow; and drive the implementation of such through the execution of a performance based reward and consequence management system.
• Develop and implement strategies for identifying and managing talent, organizational design and workforce planning; and provide input and support for staffing decisions.
• Develop employee wellness initiatives and strategies.
• Develop employee career development and succession plan.
• Provide professional advice and guidance on people management practices, towards optimizing workforce performance.
• Track and monitor HR metrics in line with HR strategy; deploy appropriate interventions where necessary.
• Review group wide HR Policies and Procedures (involving recruitment, training, performance management and career development

HR & Admin Management:

• Develop group administrative direction, implement budgets and business targets in the organization
• Prepare and manage HR budget
• Review group wide HR Policies and Procedures (involving recruitment, training, performance management and career development
• Implement comprehensive company policies and procedures supported by active monitoring and compliance management systems
• Ensure accountability of management in carrying out roles and responsibilities in the performance management system.
• Provide feedback to management on employee engagement, and provide clear links to organizational performance.
• Lead and ensure effective and efficient delivery of HR services to employees and management
• Manage shared services infrastructure to foster group integration, standardization and institutionalization
• Implement best fit practices driven by technology 
• Oversee the maintenance of all staff records to ensure the accuracy and confidentiality.
• Oversee general office administration; develop and implement supporting systems and processes to enhance business operations.

Requirements

• At least ten (10) years of human resource management experience is required.
• SPHRI/ GPHR or SHRM-SCP highly preferred.
• Strategic Planning and Management
• Managerial and Leadership skills
• Policy Development and Change Management Skills
• DEI Expert.

Click here to apply online

2.) User Experience Manager

Job Location: Lagos

Job Objective

• A User Experience (UX) Manager is a professional responsible for overseeing and enhancing the overall experience that users have when interacting with a product, service, or digital platform.
• The role of a UX Manager involves a combination of design, research, strategy, and leadership to create user-centered and intuitive experiences that meet the needs and expectations of the target audience.

Responsibilities

• Lead the design process, ensuring that user needs, goals, and behaviors are thoroughly understood and integrated into the development of products, applications, or digital platforms.
• Conduct or oversee user research activities, including usability testing, user interviews, surveys, and competitive analysis. Translate research findings into actionable insights to inform design decisions.
• Create and optimize the information architecture and interaction design of digital products, ensuring seamless navigation and intuitive user flows.
• Develop prototypes, wireframes, and mockups to visualize and communicate design concepts. Iterate on designs based on user feedback and testing results.
• Ensure that designs meet high standards of usability and accessibility, adhering to relevant guidelines and best practices (e.g., WCAG for web accessibility).
• Collaborate closely with product managers, developers, marketing teams, and other stakeholders to ensure alignment and successful project outcomes.
• Develop and implement a comprehensive UX strategy that aligns with business objectives, user needs, and market trends. Collaborate with cross-functional teams to define project goals and requirements.
• Manage a team of UX designers, researchers, and other specialists. Provide guidance, mentorship, and support to team members, fostering a collaborative and innovative work environment.
• While the focus is on UX, a UX Manager may also be involved in UI design, overseeing the creation of visually appealing and consistent interfaces.
• Stay updated on industry trends, emerging technologies, and design methodologies. Continuously seek opportunities to enhance and evolve the organization's UX processes.

Requirements

• Bachelor's or Master's Degree in a relevant field such as Human-Computer Interaction, Interaction Design, User Experience, or a related discipline.
• Proven experience in UX design, user research, and team management.
• Analytical mindset with the ability to interpret user data and insights to drive design decisions.
• Knowledge of usability and accessibility standards and guidelines.
• Leadership skills to motivate and guide a team of designers and researchers.
• Proficiency in design and prototyping tools such as Sketch, Adobe XD, Figma, InVision, etc.
• Strong understanding of user-centered design principles and methodologies.
• Excellent communication and collaboration skills to work effectively across teams and departments.
• Problem-solving skills and a proactive approach to addressing design challenges

Salary
Competitive

Click here to apply online

3.) Sales Account Manager

Job Location: Port Harcourt, Rivers
Job Type: Full Time

Job Description

• Presenting products and service offerings to the market
• Establishing new business leads
• Attends trade exhibitions, conferences and meetings to broker deals and close sales
• Coordinate other small operators in the market to drive sales volume
• Works to achieve monthly or annual targets working with affiliates, corporates, direct consumers and several market segments.
• Stay current with trends and competitors to identify improvements or recommend new products
• Collect and analyze information and prepare data and sales reports
• Build and maintain professional networks
• Meet with potential clients to determine their needs
• Grow B2B and B2C businesses across all platforms
• Works with Marketing department on sales activation.
• Research and recommend prospects for new business opportunities
• Research and analyze sales options
• Build and maintain relationships with clients and prospects
• Organize forums to build B2B network for sales and revenue drive as well as product with service knowledge.

Requirements

• Customer facing experience
• Experience in negotiating contracts.
• PC literate with knowledge of Word/PowerPoint/Excel.
• Influencing skills in order to deal with internal and external customers.
• Experience in Airline Sales and Marketing.
• Good understanding of reservations systems and interpretation of available data.
• Able to spot and interpret market trends.
• Command of English language.

Click here to apply online