Job Vacancies at Jtechtrade

Jtechtrade is an online financial service provider that allows you to trade(buy and sell) digital assets such as cryptocurrencies. The Dream was birthed in the year 2018 but Jtechtrade became a reality in 2019 and ever since then we have digital financial assets to both Merchants and Users of our platform and gaining vast knowledge and experience on how the Digital space has paved way for a digital financial revolution. Our platform is designed with our users in mind, it has a high cyber security technology system making it safe and secured which also makes our payment system fast and reliable.

We are recruiting to fill the following positions below:

1.) Customer Service Supervisor

Job Location: Amuwo Odofin, Lagos
Employment Type: Full-time

Job Description

• We are seeking an experienced Customer Service Supervisor to oversee our trading floor and lead our team of Customer Service Agents.
• The ideal candidate will have at least two years of experience in customer service, preferably in the digital assets or gift card industry.
• You will play a key role in ensuring exceptional service delivery and managing daily operations.

Key Responsibilities

• Supervise and support the Customer Service Agents on the trading floor, ensuring high standards of customer service.
• Monitor daily operations and workflow to optimize efficiency and productivity.
• Handle escalated customer inquiries and resolve complex issues in a timely manner.
• Train and mentor new team members, providing ongoing feedback and support.
• Analyze customer service metrics and prepare reports to identify areas for improvement.
• Collaborate with management to develop strategies for enhancing customer satisfaction and service quality.
• Ensure compliance with company policies and industry regulations.
• Stay updated on industry trends, digital assets, and gift card offerings to assist customers effectively.

Qualifications

• Candidates should possess an HND / Bachelor's Degree / Master's Degree.
• Minimum of 2 years of experience in a customer service supervisory role.
• Strong knowledge of digital assets and gift card markets is preferred.
• Excellent communication and interpersonal skills.
• Proven ability to lead and motivate a team.
• Strong problem-solving skills and the ability to handle challenging situations.
• Proficient in using customer service software and tools.

Application Closing Date: 30th June, 2025.

Method of Application
Interested and qualified candidates should send their CV to: jtechtradecareers@outlook.com using the Job Position as the subject of the email.

2.) Customer Service Agent

Job Location: Amuwo Odofin, Lagos
Employment Type: Full-time

Job Description

• We are looking for a proactive and knowledgeableCustomer Service agent to join our team.In this role, you will be the first point of contact for our customers, assisting them with inquiries related to transactions, account management, and general support.
• The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service in the fast-paced world of digital currencies.

Responsibilities

• Customer Support: Respond to customer inquiries via phone, email, and chat, providing timely and accurate information regarding our products and services.
• Transaction Assistance: Assist customers with transactions, including confirmations, troubleshooting issues, and providing guidance on best practices.
• Problem Resolution: Identify and address customer concerns effectively, ensuring a high level of satisfaction and trust in our services.
• Feedback Collection: Gather customer feedback to identify areas for improvement and communicate insights to the management team.
• Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system.

Requirements

• An OND / HND / Bachelor's Degree in Business administration, Hospitality, arts, or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong organizational and time management skills.

Application Closing Date: 23rd June, 2025.

Method of Application
Interested and qualified candidates should send their CV to: jtechtradecareers@outlook.com using the Job Position as the subject of the email.

3.) Junior Account Officer - Payable

Job Location: Amuwo Odofin, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a detail-oriented and organized Junior Accounts Officer to join our finance team. 
• The primary responsibility of this role will be managing accounts payable activities, ensuring timely and accurate processing of invoices.

Key Responsibilities

• Review, verify, and process invoices for payment in accordance with company policies.
• Prepare and execute payment runs, ensuring timely payments to suppliers.
• Maintain accurate records of all accounts payable transactions and ensure all documentation is complete and compliant.
• Assist in the reconciliation of accounts payable ledger with statements and internal records.
• Prepare accounts payable reports and summaries for management review.
• Provide necessary documentation and support during internal and external audits.

Qualifications

• Degree in Finance, Accounting, Business Administration, or a related field is preferred.
• Strong numerical and analytical skills with attention to detail.
• Proficient in Microsoft Office Suite (especially Excel) and familiarity with accounting software.
• Must be staying in close proximity to Festac Town, Amuwo Odofin.

Salary
N105,000 Monthly.

Application Closing Date: 9th June, 2025.

Method of APplication
Interested and qualified candidates should send their Resume and Cover Letter to: jtechtradecareers@outlook.com using the Job Position as the subject of the email.