Job Vacancies at Marriott International

Marriott International is a leading global Lodging company based in Bethesda, Maryland, USA, with more than 4,100 properties in 79 countries and reported revenues of nearly $14 billion in fiscal year 2014. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.

Marriott has more than 361,000 people working worldwide at managed or franchised properties and corporate offices. Marriott has been consistently recognized as a top employer and for its superior business ethics. The company also manages the award-winning guest loyalty program, Marriott Rewards® and The Ritz-Carlton Rewards® program, which together surpass 49M members.

We are recruiting to fill the following positions below:

1.) Reservations Agent

Job Number: 23095796
Job Location: Lagos
Job Category: Reservations
Schedule: Full-Time
Position Type: Non-Management

Position Summary

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Click here to apply online

 

2.) Franchised Director of Sales

Job Number: 23075625
Job Location:  Protea Hotel - Lagos Kuramo Waters, Lagos
Schedule: Full-Time
Job Category: Sales & Marketing
Brand: Protea Hotel
Position Type: Management

Job Summary 

• We are looking for a high-performing Sales Director.
• The successful candidate will meet our customer acquisition and revenue growth objectives.
• Successful execution of these strategies is required to achieve your financial targets.
• Sales director responsibilities include developing key growth sales strategies, tactics and action plans.
• Sales director duties will include hitting annual targets, building relationships and understanding customer trends.

Responsibilities

• Own and hit/exceed annual sales targets within assigned territory and accounts
• Effectively communicate the value proposition through proposals and presentations
• Understand category-specific landscapes and trends
• Develop and execute strategic plan to achieve sales targets and expand our customer base
• Build and maintain strong, long-lasting customer relationships
• Partner with customers to understand their business needs and objectives
• Reporting on forces that shift tactical budgets and strategic direction of accounts

Requirements

• B.A / B.Sc Degree or equivalent 
• Proven sales executive experience, meeting or exceeding targets
• Previous experience as a sales executive, sales manager or sales and marketing director
• Demonstrable experience as head of sales, developing client-focused, differentiated and achievable solutions
• Ability to communicate, present and influence all levels of the organization, including executive and C-level
• Proven ability to drive the sales process from plan to close
• Proven ability to articulate the distinct aspects of products and services
• Proven ability to position products against competitors
• Excellent listening, negotiation and presentation skills
• Excellent verbal and written communications skills

Click here to apply online

Note:  This hotel is owned and operated by an independent franchisee, Protea Hospitality Group (Pty) Ltd. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

 

 

3.) Director of Sales

Job Number: 23099297
Job Location: Sheraton Lagos Hotel - Anthony Way, Lagos
Schedule: Full-Time
Job Category: Sales & Marketing
Position Type: Management

Job Summary

• Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives.
• Achieves personal booking goals and makes recommendations on booking goals of direct reports.

Core Work Activities
Supporting Developing & Executing Sales Strategies:

• Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
• Assists with the development and implementation of promotions, both internal and external.

Maximizing Revenue:

• Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
• Recommends booking goals for sales team members.

Managing Sales Activities:

• Monitors all day to day activities of direct reports.
• Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Analyzing & Reporting on Sales and Financial Data:

• Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.
• Assists Revenue Management with completing accurate six period projections.
• Reviews sales and catering guest satisfaction results to identify areas of improvement.

Ensuring Exceptional Customer Service:

• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
• Empowers employees to provide excellent customer service.
• Participates in and practices daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Observes service behaviors of employees and provides feedback to individuals.
• Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
• Executes and supports the company’s Customer Service Standards and property’s Brand Standards.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships:

• Develops and manages relationships with key stakeholders, both internal and external.
• Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
• Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
• Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.

Managing and Conducting Human Resource Activities:

• Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.
• Utilizes all available on the job training tools for employees.

Candidate Profile
Education and Experience:

• 2-years Degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.

OR

• 4-years Bachelor's Degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year of experience in the sales and marketing or related professional area.

Click here to apply online

 

 

4.) Director, Finance - B

Job Number: 23094022
Job Location: Ikeja, Lagos (Lagos Marriott Hotel)
Schedule: Full-Time
Job Category: Finance & Accounting
Position Type: Management

Job Summary

• Functions as the property’s strategic financial business leader.
• The position champions, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees.
• The position provides the financial expertise to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment.
• In addition, creates and executes a business plan that is aligned with the property and brand’s business strategy and focuses on the execution of financial activities and the delivery of desirable financial results.

Core Work Activities
Engaging in Strategic Planning and Decision Making:

• Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
• Analyzes information, forecasts sales against expenses and creates annual budget plans.
• Compiles information, analyzes and monitors actual sales against projected sales.
• Creates the annual operating budget for the property.
• Provides analytical support during budget reviews to identify cost saving and productivity opportunities for property managers.
• Implements a system of appropriate controls to manage business risks.
• Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning.
• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
• Thinks creatively and practically to develop, execute and implement new business plans
• Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability.
• Analyzes financial data and market trends.
• Leads the development and implementation of a comprehensive annual business plan which is aligned with the company’s and brand’s strategic direction.
• Provides on going analytical support by monitoring the operating department’s actual and projected sales.
• Produces accurate forecasts that enable operations to react to changes in the business.

Leading Finance Teams:

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Communicates the strategic goals, the focus and the owner priorities to subordinates in a clear and precise manner.
• Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).
• Advises the GM and executive committee on existing and evolving operating/financial issues.
• Communicates financial concepts in a clear and persuasive manner that is easy to understand and drives desired behaviors.
• Demonstrates an understanding of cash flow and owner priorities.
• Manages communication with owners in an effective manner.
• Leverages strong functional leadership and communication skills to influence the executive team, the property's strategies and to lead own team.
• Oversees internal, external and regulatory audit processes.
• Provides excellent leadership by assigning team members and other departments managers' clear accountability backed by appropriate authority.
• Conducts annual performance appraisals with direct reports according to standard operating procedures.
• Anticipating and Delivering on the Needs of Key Stakeholders
• Attends meetings and communicating with the owners, understanding the priorities and strategic focus.
• Manages property working capital and cash flow in accordance with brand standard operating procedures and owner requirements.
• Facilitates critique meetings to review information with management team.

Developing and Maintaining Finance Goals:

• Ensures Profits and Losses are documented accurately.
• Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
• Improves profit growth in operating departments.
• Reviews audit issues to ensure accuracy.
• Submits reports in a timely manner, ensuring delivery deadlines.
• Develops and supports achievement of performance goals, budget goals, team goals, etc.
• Monitor the purchasing process as applicable.

Managing Projects and Policies:

• Generates and provides accurate and timely results in the form of reports, presentations, etc.
• Reconciles balance sheet to ensure account balances are supported by appropriate documentation in accordance with standard operating procedures.
• Ensures compliance with standard and local operating procedures.
• Ensures that the P&L is accurate (e.g., costs are properly matched to revenue, costs are recorded in the proper accounts).
• Ensures compliance with management contract and reporting requirements.
• Ensures compliance with standard operating procedures.

Managing and Conducting Human Resource Activities:

• Ensures team members are cross-trained to support successful daily operations.
• Ensures property policies are administered fairly and consistently.
• Creates appropriate development plans which develop team members based on their individual strengths, development needs, career aspirations and abilities.
• Ensures new hires participate in the department’s orientation program.
• Ensures new hires receive the appropriate new hire training to successfully perform their job.
• Conduct performance review process for employees.
• Participates in hiring activities as appropriate.

Candidate Profile
Education and Experience:

• 4-years Bachelor's Degree in Finance and Accounting or related major; 3 years experience in the finance and accounting or related professional area.

OR

• Master's Degree in Finance and Accounting or related major; 1 year experience in the finance and accounting or related professional area.

Click here to apply online

 

5.) Manager, Reservations

Job Number: 23095789
Job Location: Mobolaji Bank Anthony Way, Lagos
Schedule: Full-Time
Job Category: Reservations
Position Type: Management
Brand: Sheraton Lagos Hotel

Job Summary

• Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff.
• Actively up-sells each business opportunity to maximize revenue opportunity.
• Achieves personal and team related revenue goals.
• Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
• Provides service to our customers in order to grow share of the account on behalf of the company.

Core Work Activities
Understanding Markets & Maximizing Revenue:

• Identifies new reservations sales business to achieve personal and property revenue goals.
• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the property based on market conditions and property needs.
• Monitors same day selling procedures to maximize room revenue and control property occupancy.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Conducting Daily Reservations Sales Activities:

• Responds to incoming reservations sales opportunities for the property that are outside parameters of the .
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Uses sales resources and administrative/support staff effectively.
• Tracks no-show reservations and processes charges as needed.
• Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
• Assists in monitoring group reservation forecast data.
• Coordinates with sales and Convention Services to process rooming lists and reservation cards.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Assists with monitoring accuracy of reservation sales orders within tracking systems.
• Manages wait list and prioritizes order of wait list contacts to be made.
• Prepares work and maintenance orders.

Providing Exceptional Customer Service:

• Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
• Sets a positive example for guest relations.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Services our customers in order to grow share of the account.
• Provides excellent customer service consistent with the daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Handles guest complaints and disputes following the instant pacification procedures.

 Managing and Conducting Human Resource Activities:

• Monitors reservations sales agents while on phone calls.
• Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Utilizes all available on the job training tools for employees.
• Creates monthly labor scheduling for team.

Additional Responsibilities:

• Utilizes applicable intranet for resources and information.
• Creates contracts as required.

Candidates Profile
Education and Experience:

• High school diploma or GED; no work experience required.

Or

• 2-years degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

Click here to apply online