Logistics Coordinator Job at BIC Nigeria

BIC® products are known and appreciated all over the world for their quality, their affordability and ease of use. The ballpoint pen, the pocket lighter, the one-piece shaver are all part of the daily lives of millions of consumers. These products make BIC® one of the best known international brands, present in 3.2 million retail outlets, in more than 160 countries. As we explore the tremendous opportunities ahead, we have a need for dedicated and dynamic employees to help build our team.

We are recruiting to fill the position below:

Job Position: Logistics Coordinator

Job Location: Lagos
Job Type: Full-time

Job Description
Inbound Logistics:

• Stay abreast of customs laws, regulations, and procedures to ensure compliance.
• Prepare and submit necessary documentation and coordinate with custom brokers for customs clearance.
• Collaborate with freight forwarders, shipping lines, and transportation providers to ensure timely delivery of goods.
• Monitor shipment schedules and address any delays or issues in transit.
• Work to minimize demurrage costs and import-related expenses while maintaining the quality and efficiency of import operations.

Customer Service Excellence:

• Develop a robust customer order tracking system leveraging on company ERP (JDE), Microsoft Excel, power BI and other tracking software to provide visibility to customer orders from dispatch to delivery to customer warehouse.
• Track and report customer order deliveries real-time, improving delivery efficiency and OTIF, hence customer satisfaction of 3PL and owned deliveries.
• Track and report monthly customer missed cases and Order fill rate.

Reporting and Performance analysis:

• Collect & analyze data on supply chain operations to improve efficiency.
• Measure supply chain performance and report to management.
• Prepares and sends 3PL partners monthly performance dashboard for driving improvement.
• Participates in 3PL performance KPI reviews, tracking and reporting.
• In charge of Customer excellence department monthly KPI scorecard, ensuring KPIs’ are updated on scorecards and monthly performance deck are updated and published as at when due.

Key Performance Indicators / Key Figures:

• 3PL monthly KPI scorecard updated by WD4 of new month.
• Customer Excellence monthly performance deck updated by WD5 of new month.
• Demurrage cost and clearing days.
• OTD > 95%
• Vendor POT >98% compliance to contract

Candidate Profile
Qualifications/Technical Skills:

• Diploma in Supply Chain Management, Logistics, Business Management or related fields
• 2 or more years of experience in a supply management role or related position
• Proven knowledge of Nigeria Import documentation process.
• Good analytical skills
• Team player; able to relate to customers, suppliers’ colleagues, and team members.
• Customer oriented.
• Understanding of MS packages functionalities.
• Intermediate to advance excel knowledge.
• Interpersonal skills and ability to build and improve trusting relationships.
• Attention to details.