Manager Job at Ora Lagos (The O Lounge)

Ora Lagos (The O Lounge), is a premier hospitality and entertainment destination known for its exceptional customer service, vibrant atmosphere, and innovative experiences. We are seeking passionate, dedicated, and talented individuals to join our team and contribute to our mission of creating unforgettable moments for our patrons.

We are recruiting to fill the position below:

Job Position: Manager

Job Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Summary

• The Manager is responsible for overseeing the day-to-day operations of The O Lounge, ensuring smooth execution of all activities while maintaining high standards of service and customer satisfaction. 
• The role involves managing staff, financial operations, inventory, and customer relations. 
• The ideal candidate must be a proactive leader with excellent organizational and communication skills.

Key Responsibilities

• Supervise daily lounge operations, ensuring efficiency and adherence to established standards.
• Oversee staff schedules and assign tasks to optimize productivity and service delivery.
• Monitor and ensure compliance with health, safety, and hygiene standards.
• Conduct regular performance evaluations and provide constructive feedback.and encourages teamwork and employee engagement.
• Oversee cash handling, daily sales reconciliations, and bank deposits.
• Analyze financial performance and provide actionable insights to improve profitability.
• Monitor inventory levels to ensure the availability of all necessary supplies.
• Address customer complaints and inquiries promptly and professionally.
• Create a welcoming ambiance that aligns with The O Lounge’s brand identity.
• Prepare and manage budgets, including tracking expenses and revenues.
• Coordinate with suppliers and vendors for timely delivery of high-quality products.
• Implement cost-effective inventory control measures.
• Collaborate with clients and internal teams to plan and execute events at the lounge.

Key Performance Indicators (KPIs)

• Staff retention and performance metrics.
• Customer satisfaction scores and feedback.
• Revenue growth and budget adherence.
• Efficiency in inventory management and cost control.
• Successful execution of events and promotions.

Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3 years of experience in a managerial role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in financial management and reporting.
• Problem-solving skills and the ability to make decisions under pressure.
• Knowledge of health and safety regulations in the hospitality sector.
• Work Hours: 6–7-hour shifts within the lounge's operational hours (12 PM–2 AM).

Salary
N250,000 - N400,000 per month (depending on experience)