Ongoing Recruitment at Ascentech Services Limited

Ascentech Services Limited - Our client, a leading Import and Distribution company in Nigeria, is currently seeking to fill the position below:

Job Position: Call Center Supervisor
Job Location: Lagos
Employment Type: Full-time

Job Description

• Oversee the daily activities in call center & daily report compilation
• Complaint registration and feedback checking
• DWR checking on hourly basis
• Feedback on pending jobs / escalations
• Quotation for Out Warranty
• Happy Calling activity
• Job status report sharing to all the coordinators on daily basis
• Follow up from Technicians on closure status
• Capturing Customer Feedback Forms
• CRM Operation updating
• Training new recruit.

Requirements

• Bachelor’s Degree
• Minimum of 5 years of experience into call center Management Management with Appliances Background.

Job Position: Front Desk Executive / Customer Care / Call Center Staff
Job Location: Lagos
Employment Type: Full-time

Job Description

• Attend Customers from all the channels
• Job Card creation / compliant creations
• DWR checking on hourly basis
• Out Warranty Income Report
• Quotation for Out Warranty
• Feedback to Supervisor on pending jobs / escalations
• Happy Calling activity
• Part Requisitions and status checking
• Reception / call center Hygiene
• Job status report sharing to Service Supervisor on daily basis
• Coordination with Accounts team for Out Warranty repairs
• Follow up from Technicians on closure status
• Capturing Customer Feedback Forms
• CRM Operation updating.

Job Requirements

• Bachelor's Degree
• Minimum of 5 years of experience into Front Desk Management.

Job Position: Service Engineer / Service Frenchise
Job Location: Lagos
Employment Type: Full-time

Job Description

• Prompt Assessment of allocated jobs
• Troubleshooting of PCBs on micro level and Product Repair
• On time part requirements for pending jobs
• Completion of jobs as per TAT
• Customer feedback form collection
• Maintaining proper tool kit
• Reconciliation of fresh / defective spare parts with Part Officer on weekly basis
• Zero Repeat Failure
• Job Completion Report to Supervisor
• Daily working report updating
• Preparation of part failure report & sharing to service manager
• Service Franchise creations
• Service Franchise claim preparation
• Spare Parts local purchase
• CRM Operation updating

Requirements

• Technical Course in Electronics / Electrical / Mechanical product repair
• Minimum of 3 years of experience into Field / Workshop repair and computer operation well known specially in MS office.

Method of Application
Interested and qualified candidates should kindly send their CV to: cv@ascentech.com.ng with the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted.