Ongoing Recruitment at Wema Bank Plc

Wema Bank Plc - Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.

We are recruiting to fill the following positions below:

1.) Team Lead, Market & Liquidity Risk

Job Location: Lagos
Employment Type: Full-time

Job Summary

• To provides valuation services for fixed income instruments and derivatives on interest rates, foreign exchange, equity and credit for both internal and external clients.
• Responsibilities
• Support preparation of Market and liquidity risk policies, framework, and trading and balance sheet limit documents.
• Preparation of market and liquidity risk report on a daily, monthly, and quarterly to CRO, ALCO, MRC, and BRMC.
• Collaborate and review market and liquidity risk management stress testing report.
• Preparation of Basel reports – liquidity coverage ratio, net stable funding ratio, liquidity monitoring tools, interest rate risk in the banking book, Capital adequacy ratio etc.
• Preparation of CBN, external and any ad hoc reports and forward same to the Head, Market and Liquidity Risk Management for his review and approval for final circulation.
• Collateral management, margin calls and derivatives valuation
• Assist with ALCO secretariat functions.
• First level review of investment and treasury proposals
• Support the preparation of the notes to the annual accounts and all required audit schedules.
• Support the preparation of Internal Capital/Liquidity Adequacy Assessment Process (IC/LAAP).
• Performs any other task or duties as assigned by the Head, Market & Liquidity Risk Management.

Requirements

• Bachelor's Degree in any of Banking and Finance, Finance, Accounting, Economics, Statistics, Mathematics, Engineering, or any numerical field.
• 3 - 5 years of market risk and/or treasury experience.
• M.Sc, MBA, CFA, FRM, ACA or any relevant professional certification is an added advantage.

Benefits

• Healthcare
• Staff Gym
• Creche
• Parental Leave (Paternity and Maternity)
• Year-End Bonus (13th month)
• Company Events
• Competitive Pay
• Leave Allowance.

Application Closing Date: 12th February, 2024.

Click here to apply online

 

 

2.) Contact Center Agent

Job Location: Lagos
Employment Type: Full-time

Job Objective

• We are looking for an experienced Contact Center Agent who is passionate about providing exceptional customer service to engage clients through various communication channels, resolve issues, ensure a positive customer experience, and contribute to the overall growth and success of the organization.

Responsibilities

• Handle inbound and outbound calls, emails, and chat from bank customers promptly and professionally.
• Assist customers with inquiries, transaction details and general information.
• Address customer concerns and resolve issues effectively and efficiently.
• Maintain accurate and detailed records of customer interactions and transactions.
• Meet or exceed key performance indicators (KPIs) related to customer satisfaction, call resolution, and sales targets.

Qualifications and Skills

• High School Diploma or equivalent; a Bachelor's Degree in any discipline.
• Candidate should have completed National Youth Service Corps (NYSC).
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Candidates Should be fluent in Hausa or Igbo
• Previous experience in customer service, preferably in a banking or financial institution.
• Excellent communication skills, both verbal and written.
• Ability to handle high call volumes and work in a fast-paced environment.

Application Closing Date: 12th February, 2024.

Method of Application
Interested and qualified candidates should submit their CV to: Recruitment.Outsource@wemabank.com using the Job Position as the subject of the email.

 

 

3.) Commercial Relationship Management Officer

Job Location: Abuja
Employment Type: Full time

Job Summary

• The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
• To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Job Responsibilities
Sales management:

• Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Manages and maintains current commercial business relationships and seek new accounts through sales.
• Giving sales presentations to a range of prospective customers and engage in frequent storm
• Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
• Effectively convert service recovery to business opportunities and sustain client loyalty.
• Strong communication and interpersonal skills and the ability to build and maintain relationships.
• To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
• To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
• Visiting clients and potential customers to evaluate needs or promote products and services.
• Coordinating sales efforts with marketing programs.

Risk management:

• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
• Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
• Ensure all documentation is valid and complete in assigned portfolio.
• Adhering to the Bank’s policies and procedures

Financial management:

• Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
• Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
• Analyze financial statements of new customer and evaluate all loan documents.
• Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
• Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
• Negotiating all contracts with prospective customers
• Answering customer questions about credit terms, products, prices and availability.

Customer service:

• Deliver and always maintain customer service standards, for improved service delivery.
• Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
• Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
• Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
• Advice customers on financial services
• Handles customer complaints and solve problems.
• Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
• Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
• Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
• Engaging customers on banking products and services
• Approach and sign on new customers.

People management:

• Collaborate with peers in the branch to ensure effective support and service delivery.
• Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
• Role model and live the Bank’s values while adhering to all corporate HR policies.
• Exhibit Good leadership skill.

Requirements
Below are qualifications required to work as a Commercial, RMO

• Education: Minimum of First Degree in any discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: 5 - 8 years cognate experience
• Good communication skills
• A commitment to excellent customer service
• Strategic thinking and ability to analyze and solve problems quickly.
• Professional Certification: CIBN
• Experience: Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills.
• Ability to work well with others and lead a team.

Benefits

• Healthcare
• Staff Gym
• Creche 
• Parental Leave (Paternity and Maternity)
• Year-End Bonus (13th month)
• Company Events
• Competitive Pay
• Leave Allowance.

Application Closing Date: 3rd March, 2024.

Click here to apply online

 

4.) Commercial Relationship Management Officer

Job Location: Ogun
Employment Type: Full time

Job Summary

• The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
• To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Job Responsibilities
Sales management:

• Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Strong communication and interpersonal skills and the ability to build and maintain relationships.
• To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
• Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
• Effectively convert service recovery to business opportunities and sustain client loyalty.
• Visiting clients and potential customers to evaluate needs or promote products and services.
• To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
• Manages and maintains current commercial business relationships and seek new accounts through sales.
• Giving sales presentations to a range of prospective customers and engage in frequent storm
• Coordinating sales efforts with marketing programs.

Risk management:

• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
• Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
• Ensure all documentation is valid and complete in assigned portfolio.
• Adhering to the Bank’s policies and procedures

Financial management:

• Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
• Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
• Analyze financial statements of new customer and evaluate all loan documents.
• Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
• Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
• Negotiating all contracts with prospective customers
• Answering customer questions about credit terms, products, prices and availability.

Customer service:

• Deliver and always maintain customer service standards, for improved service delivery.
• Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
• Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
• Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
• Handles customer complaints and solve problems.
• Engaging customers on banking products and services
• Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
• Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
• Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
• Advice customers on financial services
• Approach and sign on new customers.

People management:

• Collaborate with peers in the branch to ensure effective support and service delivery.
• Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
• Role model and live the Bank’s values while adhering to all corporate HR policies.
• Exhibit Good leadership skill.

Requirements
Below are qualifications required to work as a Commercial, RMO

• Education: Minimum of First Degree in any discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: 5 - 8 years of cognate experience
• Professional Certification: CIBN
• Experience: Sales and Marketing
• A commitment to excellent customer service
• Strategic thinking and ability to analyze and solve problems quickly.
• Digitally Savvy
• Superb interpersonal skills.
• Good communication skills
• Ability to work well with others and lead a team.

Benefits

• Healthcare
• Staff Gym
• Creche 
• Parental Leave (Paternity and Maternity)
• Year-End Bonus (13th month)
• Company Events
• Competitive Pay
• Leave Allowance.

Application Closing Date: 3rd March, 2024.

Click here to apply online

 

 

5.) Commercial Relationship Management Officer

Job Location: Lagos
Employment Type: Full time

Job Summary

• The Commercial Relationship Management Officer is a part of the sales team who builds and maintains relationships with customers, develops, exploits, and consummates sales opportunities, drawing in prospective commercial & retail customers.
• To observe the competition to see what strategies are being used in order to stay ahead of the competition.

Job Responsibilities
Sales management:

• Execute branch commercial sales strategy reflective of the local market conditions to ensure that sales targets are met. This includes having product knowledge, cross selling and keeping up to date with changes and developments in the local market/area to drive optimal achievement sales opportunities.
• Manages and maintains current commercial business relationships and seek new accounts through sales.
• Giving sales presentations to a range of prospective customers and engage in frequent storm
• Be actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services.
• Effectively convert service recovery to business opportunities and sustain client loyalty.
• Strong communication and interpersonal skills and the ability to build and maintain relationships.
• To focus on driving customer acquisition and growing volumes, in the commercial business in the Bank through opening of different types of accounts.
• To give feedback to the sales team and product management in market situations on new product/existing product development/upgrade for growing small and medium scale businesses and individuals in our marketing environment.
• Visiting clients and potential customers to evaluate needs or promote products and services.
• Coordinating sales efforts with marketing programs.

Risk management:

• Ability to identify an acceptable level of lending risk, in line with the bank’s risk appetite statement and to maximize profit from that transaction.
• Comply with the Bank’s complaint resolution process to resolve the matter, maintain our high service standards and mitigate further risks / losses.
• Minimize risks through adherence to KYC compliance as per the bank policies and procedures in all your operations to minimize losses due to frauds.
• Discuss loan terms and conditions and conduct collateral risk analysis to ensure compliance with the banks policies and procedures.
• Ensure all documentation is valid and complete in assigned portfolio.
• Adhering to the Bank’s policies and procedures

Financial management:

• Extract and analyze financial statements, cash flow forecasts and other complex financial reports, providing accurate assessment.
• Perform prequalification assessment and analysis of financial condition and risk of financing requests within framework of Bank credit culture and current economic and industry trends.
• Analyze financial statements of new customer and evaluate all loan documents.
• Contributes to the growth of deposits, loans and overdrafts to increase profitability of the branch.
• Draft and assist the Branch Managers to complete deposit funding and credit proposal papers.
• Negotiating all contracts with prospective customers
• Answering customer questions about credit terms, products, prices and availability.

Customer service:

• Deliver and always maintain customer service standards, for improved service delivery.
• Log customers’ complaints through the customer query register identifying the root causes and addressing them at source to prevent recurrence.
• Provide appropriate products and services via the most suitable channel to ensure that customers’ needs are met.
• Complies with the use of appropriate processes and procedures expected of all members of staff who are constantly in contact with the customers.
• Advice customers on financial services
• Handles customer complaints and solve problems.
• Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters.
• Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.
• Serves as a problem-solver for the client, helping them identify investment criteria, recognize and handle concerns that arise as consultation moves closer to decision.
• Engaging customers on banking products and services
• Approach and sign on new customers.

People management:

• Collaborate with peers in the branch to ensure effective support and service delivery.
• Contribute to developing a positive and proactive culture including meeting all safety and wellbeing compliance requirements.
• Role model and live the Bank’s values while adhering to all corporate HR policies.
• Exhibit Good leadership skill.

Requirements
Below are qualifications required to work as a Commercial, RMO

• Education: Minimum of First Degree in any discipline. Additional Qualification will be an Added Advantage
• Specialized knowledge: 5 - 8 years of cognate experience
• Professional Certification: CIBN
• Good communication skills
• A commitment to excellent customer service
• Experience: Sales and Marketing
• Digitally Savvy
• Superb interpersonal skills.
• Strategic thinking and ability to analyze and solve problems quickly.
• Ability to work well with others and lead a team.

Application Closing Date: 3rd March, 2024.

Click here to apply online

 

 

6.) Robotic Process Automation (RPA) Expert

Job Location: Lagos
Employment Type: Full time

Job Summary

• As a Robotic Process Automation (RPA) expert, you will design, develop, and execute automation solutions to optimize business processes and improve operational efficiency. You will be committed to optimizing workflows and decreasing manual involvement across multiple functions within a business, and you must have a strong history in RPA tools and technology.

Job Responsibilities

• Work closely with business analysts and stakeholders to identify automation opportunities and define requirements for RPA projects.
• Design and develop RPA solutions using any leading RPA tools, such as UiPath, Automation Anywhere, or Blue Prism.
• Monitor, troubleshoot, and support the production environment to ensure the stability and performance of RPA solutions.
• Conduct ongoing assessments to identify opportunities for process improvement and optimization.
• Provide training and documentation to end-users on how to use and maintain RPA solutions.
• Create, configure, and maintain automated workflows and bots that streamline and enhance business processes.
• Perform testing and debugging of automation solutions to ensure they meet quality and performance standards.
• Collaborate with business units to assess and improve existing processes for automation suitability.
• Stay up to date with the latest developments in RPA technology and best practices.
• Ensure compliance with security and data protection policies in the design and implementation of RPA solution.

Requirements
Educational Background:

• Candidates should possess Bachelor's Degrees in Computer Science, Information Technology, Engineering, or a related field with relevant work experience.

Technical Skills:
RPA Tools:

• Proficiency in using popular RPA tools such as UiPath, Automation Anywhere, Blue Prism, or others.
• Hands-on experience in designing, developing, and deploying automation solutions.

Programming Languages:

Strong programming skills, with proficiency in languages such as Python, Java, C#, or others commonly used in RPA development.

Process Analysis:

• Ability to analyze and understand complex business processes.
• Experience in identifying automation opportunities and creating detailed process documentation.

Integration Skills:

• Knowledge of integrating RPA solutions with existing systems, databases, and applications.
• Experience in API integration and data exchange.

Testing and Quality Assurance:

• Skill in implementing robust testing procedures to ensure the reliability and accuracy of automated processes.
• Ability to troubleshoot and resolve issues in automated workflows.

Database Skills:

• Familiarity with databases and the ability to interact with them programmatically.
• Understanding of SQL for data manipulation and retrieval.

Soft Skills:
Analytical Thinking:

• Strong analytical and problem-solving skills to effectively assess and address automation opportunities.

Communication:

• Excellent communication skills to collaborate with business stakeholders, IT teams, and end-users.
• Ability to explain complex technical concepts to non-technical stakeholders.

Project Management:

• Project management skills to plan, execute, and deliver RPA projects on time and within scope.

Application Closing Date: 19th January, 2024.

Click here to apply online