The Outsource Company Recruitment for Call Center Agent (Local Languages)
The Outsource Company is an innovative, technology-driven and world-class firm offering business process outsourcing and other Information Technology enabled services. We are licensed by the Nigeria Communications Commission (NCC).
We are recruiting to fill the position below:
Job Position: Call Center Agent (Local Languages)
Job Location: Lagos
Job Descriptions
- Build customer interest in the service and product offered by the company
- Educate customer on new and existing products on the network
- Effective and professional Brand cross-selling of company products & services
- Follow through on commitments made to customers in the course of selling.
- Maintain a detailed knowledge of business processes and procedures
- Make use of the Customer Service Professional (CSP) behavioral pattern to give an indelible customer experience
- Perform other tasks as may be assigned by the Call Centre Management. These instructions would be reasonable and aligned to the Organization’s objectives.
- Deliver world class customer service by cross-selling with vibrancy and personal confidence
- Meet or exceed monthly performance goals including quality, adherence, sales target and others
- Provide accurate product information and serve as a knowledgeable resource for customer
- Manage daily customer requests and inquiries during contact, ensuring issues are accurately and promptly escalated to Supervisors for further escalation for resolution.
- Minor Technical Troubleshooting &gathering information from clients to identify root causes of their issues or dissatisfaction.
- Proffering appropriate causes of action to ensure the result is a win-win and document the interaction through CRM or contact tracking.
Requirements/ Qualification
- Bachelor Degree/ Higher National Diploma / equivalent in any field (prefer Social Sciences)
- Excellent Communication (oral and written English)
- Should be customer centric and service oriented.
- Highly responsive and able to handle emergencies with a calm countenance.
- Self-driven and able to perform multiple tasks within a specific deadline.
- Multilingual - should be able to speak more than one of these Nigerian languages fluently (either Hausa, Ibo, Yoruba, or Pidgin)
- Tech Savvy - Comfortable using a computer and basic office applications, using social media, and email tools
How to Apply
Interested and qualified candidates should send their CV (MS Word Format) to: hr@outsource.africa using the language skills as subject matter.
Similar Jobs
- Front Desk / Customer Service Officer Job at Brenhazy Limited
- Customer Service Representative Job at Janchine Nigeria Limited
- Cashier Job at Wasche Point Laundry Limited
- Ticketing Officer Job at Careers Verified
- Frontend Hostess Job at Amaiden Energy Nigeria Limited
- Relationship Manager Job at Keystone Bank
- Customer Data Management and Compliance Specialist Job at First Bank of Nigeria Limited
- Cashier Job at ZIM Integrated Shipping Services Limited
- Customer Relations Officer Job at Abuja Electricity Distribution Company
- Customer Care Representative Job at Next Gear Homes Limited