Customer Care Intern Recruitment at First Excelsia Professional Services
First Excelsia Professional Services Limited - Our client, an innovative research and development company with trend setting products in the education and health sector is recruiting to fill the position below:
Job Position: Customer Care Intern
Job Location: Lekki Lagos
Employment Type: NYSC
Industry: Tech
Description
- The suitable candidate would learn the essential processes of quality customer service, swift customer engagement and also be exposed to creative things in the industry.
- This is a learning experience with a team of passionate and energetic people who would make learning fun and interesting while working.
Job Description:
- Resolve product or service problems by clarifying client/customer complaints, determine the cause of the problem, select and explain the best solution, expedite corrections or adjustments and follow up to ensure resolution.
- Prepare product or service reports by collecting and analysing client/customer information.
- Contribute to team effort by accomplishing related results.
- Provide support for efficient customer service processes
- Carry out other tasks as assigned
Person Specification:
- B.Sc / HND in Business Administration or a similar field.
- Good communication and interpersonal skills.
- Time management skills.
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