Customer Care Representative Job at Canpel Revenue Services

Canpel Revenue is a reputable company that is specialised in training and consulting. We train organizations and individuals on their field of interest and offer business proposals.

We are recruiting to fill the position below:

Job Position: Customer Care Representative

Job Location: Agege, Lagos
Employment Type:full-time

Job Description

• Customer Service Representative is to manage customer queries and complaints.
• Process orders, modifications, and escalate complaints across a number of communication channels.
• To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• High School Diploma, General Education degree or equivalent with 2-3 years work experience.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Salary
NGN70,000 - NGN75,000 monthly.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@canpelrevenue.com.ng using the Job Title as subject of the email.