Customer Service Agent Recruitment at Yaphi Tech Nigeria Limited
Yaphi Tech Nigeria Limited is a Leading Lifestyle brand, essentially created to provide great quality products, from luxury wristwatches, bags, make-up, sneakers, home and electronic appliances, at affordable prices.
We are recruiting to fill the position below:
Job Position: Customer Service Agent
Job Location: Ikeja, Lagos
Employment Type: Full-time
Job Description
- Receiving and placing customer service telephone calls
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Resolving customer complaints, managing database records, drafting status reports on customer service issues
- Data entry and research as required to troubleshoot customer problems
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures and guidelines.
Requirements
- Candidates should possess a Bachelor's Degree qualification with 1 - 2 years of work experience.
Salary
N60,000 - N80,000 / month.
Method of Application
Interested and qualified candidates should send the Applications to: mailseyi247@yahoo.com using the job position as the subject of the mail.
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