Customer Service / Front Desk Officer Job at Bellforte Consulting

Bellforte Consulting is a strategic consulting firm integrating a full range of business consulting capabilities. Our partners have tested professionals with deep ‘sector-specific’ knowledge and the ability to lead and drive industry agenda.

We are recruiting to fill the position of:

Job Position: Customer Service / Front Desk Officer

Job Location: Lagos Island, Lagos
Employment Type: Full time

Job Description
Receive Visitors:


  • Greet visitors appropriately
  • Determine visitors needs in a professional manner o Maintain visitors’ register
  • Offer refreshments to visitors where appropriate
  • Direct visitors to contact person/appropriate meeting room
  • Ensure backup when absent from reception table
  • Ability to maintain composure with difficult consumers.
  • Must remain professional at all times 

Answer Phone Calls:

  • Answer phone calls in a timely and polite manner
  • Determine purpose of the call
  • Deal with visitors queries and provide correct information
  • Attracts potential customers by answering product and service questions, suggesting information about other products and services. 

Manage Mail/Customer Service:

  • Reply electronic mail and sort all paper mails accordingly.
  • Prepare outgoing mail for pick up or courier
  • Organize courier deliveries
  • Perform live chat and email correspondence with customers.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Sift through all in-bound mails from customers and vendors and redirect appropriately to officers in-house
  • Handle all customer related issues with proper guidance from supervisor. 

Monitor Office Visits:

  • Monitor people coming & going through the reception doors
  • Issue visitor passes where appropriate
  • Be aware of & report suspicious activity. 

Organise Meetings:

  • Book meeting rooms o Inform participants
  • Set up meeting with necessary refreshments & equipments
  • Organize catering for meeting 

Secretarial Support:

  • Prepare correspondence & documents
  • Organize mailings
  • Schedule & follow up on appointments
  • Maintains customer records by updating account information. 

Reception Area Maintenance:

  • Keep the reception area clear & neat
  • Maintain & organize reading materials

Requirement

  • Candidates should possess relevant qualifications.