Customer Services Representative Job at Anyjob
Anyjob Limited - Our client, a start-up company is recruiting qualified candidate to fill the position below:
Job Position: Customer Services Representative
Job Location: Lagos
Job Requirements
- Should reside on the island Lagos
- Good communication skills
- Has 1- 2 years experience in the job role
- Computer literate
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
Job Functions
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal / team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
Salary
N50,000 / Month
How to Apply
Interested and qualified candidates should send their CV to: anyjobng@gmail.com with the "Job title" as subject of the email.
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