Head, Client Service at Workspace Global

Workspace Global, is currently seeking to employ suitably qualified candidate to fill the position below:

Job Title: Head, Client Service

Location: Lagos

Job Descriptions
Job Objectives:

• The Head, Client Service coordinates the Account Managers who develop the client strategy, hold the relationships and deliver the client objectives.
• He/She pitches new work alongside the management team by getting the client to understand why it's good for their business.
• The Head, Client Service is a strategic and disciplined thinker, providing excellent creative briefs when necessary, and assisting in the overall direction and execution of each campaign.

Key Responsibilities

• Use marketing knowledge to determine the long-term path for the growth of the brands in his/her portfolio
• Also to develop short and medium term plans, that are in sync with the overall agreed brand strategy
• Ensures that brand equity of his/her brands continues to grow through the impact of communications with target consumers
• The Head, Client Service is the primary REPOSITORY of knowledge on all the brands, within his/her portfolio
• The Head, Client Service ensures that the Agency is in the lead role with clients and accounts are efficiently managed
• The Head, Client Service manages inter-functional relationship, and stimulate all internal agency partners for great ideas to be generated on a CONTINUOUS and CONSISTENT basis
• The Head, Client Service ensures that profitability and growth is maintained on all accounts in his/her portfolio.
• Ensures that brands within the account portfolio are consistently taking the lead and are being renewed through continuously fresh creative thinking, resulting in impactful campaigns that gets talked about.
• Ensures high quality of briefing and documentation by the Account Managers
• Develops and articulates Account Agendas and Brand Agendas
• Initiates and leads quarterly brand reviews, internally and externally, ensures annual brand plans are developed & shared with clients

Accountability
The performance of the Account Manager will be judged on the following bases:

• Ability to deliver on strategic objectives agreed in the performance objectives.

Skills, Competencies and Requirements

• High level of Computer Literacy
• Relationship management
• Communication and interpersonal relations
• Negotiating and networking
• Good judgment and analytical ability
• Accuracy and attention to detail
• Teamwork and Problem-solving skills
• Commercial awareness.
• Customer service and relations
• Finance and budgeting
• Planning and organizing
• Decision-Making Skills

Educational Qualifications/Experience

• Minimum of Master's Degree in relevant field.
• 10 years working experience with at least 2 years in the role.

Desired Personal Attributes:

• Integrity
• Neat
• Ambitious orientation
• Strong leadership attributes.