Hotel Supervisor Job at Efezi Southsea Nigeria Limited

Efezi Southsea Nigeria Limited, Established in 2009, Efezi Southsea Nigeria Limited is a hospitality consultancy firm specializing in providing expert services to small and medium-sized hotels.

We are recruiting to fill the position below:

Job Position: Hotel Supervisor

Job Location: Abule-Egba, Lagos

Responsibilities
Oversee Daily Department Operations:

• Supervise the day-to-day activities of assigned departments (e.g., housekeeping, front office, restaurant).
• Ensure smooth workflow and timely service delivery.

Staff Coordination & Support:

• Assign tasks and schedules to team members.
• Guide, mentor, and support staff in carrying out their duties.
• Ensure employees adhere to hotel policies, grooming standards, and service procedures.

Maintain Service Quality:

• Inspect rooms, public areas, or service points to ensure high standards.
• Monitor guest interactions to ensure professionalism and courtesy.
• Enforce service quality guidelines.

Handle Guest Issues:

• Respond to guest complaints and resolve issues promptly.
• Provide special assistance to guests when needed.
• Ensure guest satisfaction and comfort.

Training & Performance Monitoring:

• Train new staff on job functions and hotel standards.
• Conduct refresher trainings for existing staff.
• Evaluate staff performance and provide feedback.

Communication & Reporting:

• Communicate daily updates, challenges, and needs to the Manager.
• Prepare reports on shift activities, incidents, and performance.
• Relay important information between management and staff.

Inventory & Resource Management:

• Monitor availability of supplies (cleaning materials, amenities, linens, etc.).
• Report shortages and ensure timely replenishment.
• Prevent wastage and enforce proper usage of hotel resources.

Health, Safety & Hygiene Compliance:

• Ensure staff follow safety and sanitation standards.
• Enforce security procedures to protect guests, staff, and property.

Customer Service Support:

• Assist during peak hours at the reception, restaurant, or housekeeping.
• Ensure all guests receive prompt and courteous service.

Operational Problem Solving:

• Identify operational issues early and provide solutions.
• Support the Manager in implementing new procedures or improvements.

Salary
N100,000 - N120,000 Monthly. 

Method of Application 
Interested and qualified candidates should send their CV to: efezisouthsea2000@gmail.com using the Job Position as the subject of the email.