Info Desk Officer
Inland Containers Nigeria Limited, is a fully indigenous organization incorporated in February, 1980 to provide Port Services to the hinterland shipping communities in the country. The Company was born out of necessity and packaged as a veritable intervention facilitator to assist the rapid industrialization and development of the hinterland.
We are recruiting to fill the position of:
Job Position: Info Desk Officer
Job Location: Lagos
Job Description
- Monitors the expected time of container arrival (ETA)
- Updates and maintains databases such as mailing lists, contact lists and client information
- Prepares report (daily,weekly,monthly,quarterly and annually) on all container information
- Provides excellent service to customers both in person and over the phone
- Converses with customers to obtain accurate container information and providing feedback on the position of containers when requested
- Forwards customer feedback/compliants to Operations Manager for appropriate follow up and resolution
- Follows up to ensure proper documentation of all container information and positions
Required Qualifications
- Minimum of OND in Mass Communications, English, Arts or any relevant disciplines
- Technology certification in Database Management
- Minimum of 3 years experience in similar role
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