Job Openings at Shawali

Shawali is an e-commerce platform that offers a unique shopping experience that is unparalleled in the industry. Our platform is designed to provide seamless shopping, order placement and delivery experience, whether you're looking to purchase a single item or bulk products. We are a platform to traditional middlemen serving as catalysts to big and small commercial activities taking place across local markets.

We are recruiting to fill the following positions below:

1.) Customer Relations Officer

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• Responsible for building positive interactions and relationships with customers and communicating across email, phone, and live chat with excellent clear and concise communication skills.
• Assist customer’s needs with product selection, order placement, replacement, returns, shipping and resolutions.
• Manage all online orders accurately track and report order progress, follow up and handle all customer queries
• Assist the marketing team as required with general administrative tasks and preparing the Campaign & Visual Merchandising collateral for stores.

Requirements

• Candidates should possess a Bachelor's Degree
• Minimum of 3 year of experience in customer service for an e-commerce business, preferably a marketplace or consumer products
• Proactive personality and self-motivator
• Demonstrates initiative with the ability to multi-task and detail-oriented in a fast-paced environment
• Strong E-commerce background
• Quick learner with the ability to absorb information on our brand's history, product offerings and communications
• Outstanding written and verbal English communication skills, great phone etiquette and elevated speech
• Proven to be organized, methodical and rigorous.

Application Closing Date: 14th May, 2023.

Click here to apply online

2.) Senior Sales Executive

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue.
• Identifying promising prospects through cold-calling, networking, and customer referrals.
• Maintaining accurate records of the total number of sales made, potential and existing customers, as well as sales employee performance evaluations.
• Assisting newly-recruited or less experienced Sales Representatives in answering technical questions posed by customers.
• Ensuring that all sales administration and customer service activities run smoothly.
• Providing overall guidance to newly-recruited Sales Representatives.
• Analyzing sales metrics to determine whether current sales strategies are effective.
• Conducting in-depth research on competitors' products, pricing, and market success to gain insight into customer preferences and interests.

Requirements

• Bachelor's Degree in Business Management or Administration, Marketing, Communications, or related field is preferred.
• Certified Sales Professional (CSP) accreditation is advantageous.
• Proven sales management experience.
• Proficiency in all Microsoft Office applications as well as Customer Relationship Management (CRM) software.
• Outstanding organizational and leadership skills.
• Effective communication skills.
• Expeience in the E-Commerce Industry is Preferred
• Strong negotiation and consultative sales skills.
• Excellent analytical and problem-solving skills.
• Exceptional customer service skills.

Application Closing Date: 13th May, 2023.

Click here to apply online

3.) Technical Sales Marketing Officer

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• Prepare sales plan with a road map to achieve planned business objective through identification and tapping new business opportunities; with profit responsibility.
• Explore new business opportunities and ventures for business growth.
• Manage the day- to-day operations of sales region gathering information, sharing inputs, encouraging team work and facilitating related professional work processes to achieve high performance standards.
• To prepare all applicable reports in time for accuracy and to ensure that they match the functional requirements, policies and standards.
• To offer technical advice to customers, drive sales and maintain strong customers’ interaction. You will understand the needs of the customers and provide advice and guidance accordingly.
• Make regular customer visits for sales development and facilitate customers for various projects and possiibilitiesto boost sales
• To develop new customer base and sustain existing business by periodic customer meeting, conducting various customer trials and managing effective customer intimacy.
• To do analysis of market performance of products and advise on the scope of improvement required in companys existing products line.
• To work on market development as per set goals and provide feedback from customers with regards to sales and marketing of concerned products.
• Guide the independent marketing managers and the virtual sales agents in opening new vendor accounts
• To perform other related duties or assignment as and when assigned.

Requirements

• B.Sc / HND in Marketing and or related discipline.
• 5 years of Technical Sales Experience
• Intuitive and insightful, particularly regarding human behavior.
• Great networking skills.
• Record of meeting and exceeding targets
• Proficiency in Microsoft Office (Excel, Word and Power Point).
• Excellent written and verbal communication.
• Exceptional negotiation skills and excellent eye for detail.

Application Closing Date: 13th May, 2023.

Click here to apply online

4.) Distribution Marketing and Sales Manager

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• Grow portables revenue in their assigned territory
• Grow distribution width in the designated sales area
• Grow distribution depth within their allocated territory
• Ensure proper visibility and availability of products in the assigned territory
• Revenue primary purchase by the distributor
• Manage and coordinate Distribution Sales Executives, within the assigned location
• Journey planning and for self and for Distribution Sales Executives ensuring that movement within designated geographies is planning for self and for optimal time and cost efficiency.
• Manage business relationships with outlets in designated territory to ensure stock availability at all times and in the desired quantities.
• Ensure adequate stock of point of sale materials and enforce of in-store merchandising
• Manage outlet distribution
• Provide reports as required, give feedback on market intelligence and competition
• Ensure timely and proper execution of sales related activities within the designated territory
• Achievement of defined target (sales in an out, merchandising, outlet growth customer satisfaction, outlet stockholding, sales per outlet, journey planning)
• Coordinate regional outlets activities i.e. making orders and ensure the SSE work to move the stock out for re-order
• Analyze competitor activities in the region and assess opportunities for business development.

Requirements

• Candidates should possess a Bachelor's Degree with a minimum of 5 years of experience.

Application Closing Date: 17th May, 2023.

Click here to apply online