Job Vacancies at Radisson Onyx Hotel

Radisson Onyx Hotel - Unwinding in paradise at this hotel. We offer the perfect blend of luxury and relaxation. With us, you will get only pure high-class treatment. A hotel stay is not just about the room, it’s about the experience, creating memories that will last a lifetime at this hotel where luxury meets paradise.

We are recruiting to fill the following positions below:

1.) Food and Beverage Manager

Job Location: Awka, Anambra
Employment Type:

Job brief

• We are seeking a highly skilled and experienced Food and Beverage Manager to oversee and optimize all aspects of our F&B operations.
• As the manager, you will be responsible for ensuring the delivery of exceptional guest experiences, while effectively forecasting, planning, and managing F&B orders, staff, and finances.
• Your primary objective will be to maximize sales and revenue by consistently meeting and exceeding customer expectations, fostering employee engagement, and maintaining a strong focus on quality and efficiency.
• By implementing innovative strategies and maintaining high standards, you will play a pivotal role in driving the success of our F&B department and enhancing overall guest satisfaction.

Responsibilities

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify customers needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, KPI’s, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity

Requirements and skills

• Culinary school diploma or degree in food service management or related field
• Proven food and beverage management experience
• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded.

Method of Application
Interested and qualified candidates should forward their CVs and cover letters to: uchee3@yahoo.com using the Job Position as the subject of the email.

2.) Laundry Manager

Job Location: Awka, Anambra

Main Function

• The Laundry Manager will oversee all laundry operations to ensure high-quality cleaning, finishing, and timely delivery of linens, uniforms, and guest laundry.
• This role is critical in maintaining the standards of hygiene, cleanliness, and presentation required in a hospitality or service environment.
• The ideal candidate must be highly organized, detail-oriented, and skilled in managing both people and processes within a fastpaced laundry facility.

Role Responsibilities
Operational Oversight:

• Manage daily laundry operations, including washing, drying, ironing, and finishing of linens, uniforms, and guest items.
• Monitor workflow to ensure timely completion of laundry tasks.
• Maintain consistent quality standards in cleaning and presentation.

Staff Supervision and Training:

• Supervise laundry team members and allocate tasks effectively.
• Train and develop staff in laundry procedures, equipment use, and safety practices.
• Conduct performance evaluations and ensure adherence to service standards.

Equipment and Facility Management:

• Oversee the operation and maintenance of laundry equipment to ensure efficiency and safety.
• Coordinate with maintenance teams for repairs and servicing of laundry machines.
• Ensure the laundry area is kept clean, safe, and organized at all times.

Inventory and Cost Control:

• Manage inventory of detergents, chemicals, and laundry supplies.
• Monitor usage to reduce wastage and control operational costs.
• Ensure accurate records of laundry loads, damages, and losses.

Guest Service and Quality Assurance:

• Ensure timely and high-quality service for guest laundry, dry cleaning, and pressing.
• Address guest complaints or issues related to laundry services.
• Uphold the highest standards of hygiene and garment care.

Compliance and Safety:

• Enforce compliance with health, hygiene, and safety regulations.
• Conduct regular training on safe handling of laundry chemicals and equipment.
• Maintain proper documentation for audits and inspections.

Qualifications and Requirements
Education and Certifications:

• HND or B.Sc in Hospitality Management, Textile Care, Business Administration, or related field.
• Professional certification in Laundry Management or Hospitality Operations is an advantage.

Experience:

• Minimum of 2 years of experience in laundry operations, with at least 2 years in a supervisory or managerial role within hospitality, healthcare, or large-scale laundry facilities.
• Experience handling high-volume laundry operations is highly desirable.

Skills:
Operational and Technical:

• Strong knowledge of laundry processes, textile care, and stain treatment.
• Proficiency in operating and maintaining industrial laundry equipment.

Leadership and Team Management:

• Proven ability to lead, train, and motivate diverse teams.
• Strong supervisory and conflict resolution skills.

Quality and Guest Service Orientation:

• Attention to detail with a commitment to high-quality laundry service.
• Ability to handle guest laundry requests professionally and promptly.

Organizational and Financial Acumen:

• Skilled in managing laundry budgets, inventory, and cost control.
• Ability to track laundry operations and prepare performance reports.

Health, Safety, and Compliance:

• Strong knowledge of safety practices and hygiene standards in laundry operations.
• Ability to enforce compliance with regulatory and internal standards.

Method of Application
Interested and qualified candidates should forward their CVs and cover letters to: uchee3@yahoo.com using "Laundry Manager" as the subject of the email.

3.) Night Duty Manager

Job Location: Awka, Anambra
Employment Type: Full-time

Job Description

• We are seeking a dedicated and professional Night Duty Manager to join our team in Awka, Nigeria.
• As the Night Duty Manager, you will be responsible for overseeing all hotel operations during the night shift, ensuring exceptional guest experiences, and maintaining the highest standards of service and safety.
• Manage all aspects of hotel operations during the night shift, including check-ins, check-outs, and guest inquiries
• Perform night audit functions, ensuring accurate balancing of hotel revenues in rooms and food & beverage departments
• Address guest concerns promptly and efficiently, implementing solutions to enhance guest satisfaction
• Ensure the safety and security of guests and staff throughout the night
• Supervise and motivate the night shift team, promoting a culture of excellence and teamwork
• Handle emergency situations and make critical decisions when necessary
• Collaborate with other departments to ensure seamless operations and resolve any issues that arise during the night shift
• Maintain accurate records and prepare detailed reports for the day shift team
• Implement and enforce hotel policies and procedures to maintain consistency in service delivery
• Identify opportunities for process improvements and cost savings within the night operations.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)
• Proven experience as a Night Duty Manager or similar role in the hospitality industry
• Strong understanding of hotel operations, particularly front office and night audit procedures
• Excellent customer service skills with a guest-centric approach
• Proficiency in hotel management software,orsimilar systems
• Solid financial acumen with the ability to analyze and interpret financial data
• Outstanding leadership and team management skills
• Exceptional problem-solving abilities and decision-making skills
• Excellent verbal and written communication skills
• Ability to work independently and remain calm under pressure
• Flexible and adaptable to changing priorities in a fast-paced environment
• Detail-oriented with strong organizational and multitasking abilities
• Experience in crisis management and handling emergency situations
• Willingness to work night shifts, weekends, and holidays as required.

Method of Application 
Interested and qualified candidates should send their Application to: uchee3@yahoo.com using the Job Position as the subject of the email.