Sales / Customer Service Officer

FirstExcelsia is a firm of highly versatile and renowned Human Resources, Organisational Development and Management consultants with a team of over a hundred employees spread across Nigeria. We have an in-depth understanding of the Nigerian business terrain and we are very passionate about partnering with indigenous organisations to develop glocalised HR solutions, processes and structures required to develop and effectively drive our clients’ corporate strategies.

We are recruiting to fill the positions below:

Job Position: Sales/Customer Service Officer
Location: Lagos
Summary

• The job holder will actively seek out and engage customer prospects, ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction

Job Description

• Present, promote and sell products using solid arguments to existing and prospective customers
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Establish, develop and maintain positive business and customer relationships
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Coordinate sales effort with team members and other departments
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas

Person Specification

• Customer orientation and ability to adapt/respond to different types of characters
• Excellent selling, communication and negotiation skills
• Ability to multi-task, prioritize, and manage time effectively
• Experience in a modern market is an advantage
• Proven sales and customer support experience
• Track record of over-achieving quota
• Familiarity with BRM and CRM practices along with ability to build productive business professional relationships

Educational Qualification/Experience

• Bachelor’s Degree or its equivalent
• Minimum of 2 years’ related experience