Support Operations Executive Job at SystemSpecs
SystemSpecs - Founded in 1992 with the aim of developing human capital management and financial software solutions, SystemSpecs Limited has emerged as a household name and pioneer of the software industry in Africa, with over two decades of providing robust solutions to individuals, corporate organizations – small, medium and large, and government at state and federal levels in Nigeria and on the African continent.
We are recruiting to fill the position below:
Job Position: Support Operations Executive
Job Location: Lagos
Roles & Responsibilities
- Obtain an in-depth understanding of PAPSS
- Monitor Payments on the Instant Payment System (IPS)
- Provide support to participants by managing and resolving issues (technical and non-technical) they may encounter in PAPPS.
- Communicate product feature suggestions and updates based on interaction with the clients to your line manager.
- Assist with business projects and implementation of new processes.
- Monitor settlements periodic reconciliation of transactions
- Manage internal projects by ensuring they stay on track and are effectively prioritized
- Contribute to operational improvement strategies and PAPSS body of knowledge (BOK).
- All other duties as assigned by your line manager.
Creativity, Independent Thought and Judgement:
- Adherence to defined policies and procedures.
- Exhibition of SystemSpecs values
- Proactive follow up with customers
- Effective utilization of provided resources
- Harness additional business opportunities during customer engagement
- Proactive follow up and escalation with Team TSD on customer requests
Requirement
- Minimum of a First Degree in any course or related field / discipline.
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