Assistant Customer Service Job at Zee Express Procurement and Logistics Limited

Zee Express Procurement and Logistics Limited is a privately owned company that provides top notch courier and logistics solutions Headquartered in Lagos Nigeria. We have a substantial operating capacity powered by a growing team of professional in the logistics industry.

We are recruiting to fill the position below:

Job Position: Assistant Customer Service 9corp Member

Job Location: Oshodi-isolo, Lagos
Employment Type: NYSC

Job Description

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.

Method of Application
Interested and qualified candidates should send their CV to: jobs@zeeexp.com using the Job Position as the subject of the mail.