Customer Care Executive Job at Esslibra Limited

Esslibra Limited is a bonded, Off-dock terminal and off-dock solution offering a host of terminal and logistics services to Shippers and Carriers alike. Our size, barging capacity, operational ability and bonded status enables us to reliably move over 30,000 TEUs annually (Empties, Exports and Imports) from partners including Maersk, COSCO & CMA-CGM, to high-volume exporters.

We are recruiting to fill the position below:

Job Position: Customer Care Executive

Job Location: Lagos
Employment Type: Full-time

Job Objective

• Dedicated and results-driven Customer Care Executiveseeking a challenging position within a bonded terminal port environment.
• Leveraging a proven track record in customer service management and contributing to the seamless operations of a bonded terminal, ensuring exceptional customer satisfaction, compliance with regulatory requirements, and efficient resolution of customer inquiries.

Responsibilities

• First point of contact for customers. Deliver a high level of service to external customers.
• Deal with customer inquiries in an efficient and customer-centric manner.
• Verify all delivery orders via mail from the shipping line and other relevant documentation have been received and are in the correct order for cargo release.
• Positioning of customer boxes/containers for examination after confirmation of due payments.
• Mediate with agencies within the terminal.
• Ensuring adequate documentation as regards the agent’s authority to operate within our terminal
• Trackagent/customer’s consignments.
• Attending to customer calls and online requests as regards their consignments promptly.
• Request invoice on behalf of the customer/agent.
• Ensure thatpayment is as stated in customer invoices by sending the customer’s evidence of payments to the finance team for confirmation and receipt issuance.
• Ensuring daily reports on examined boxes.

Requirements
We are looking for:

• Bachelor’s Degree, preferably in a Commercial field.
• 3 to 5 years of experience. (Experience in a terminal is compulsory)
• Experience working in an environment where different methods of communication are used.
• Well-organized approach to work, managing and prioritizing workload.
• Active listening skills.
• Experience commitment to high standards of customer care and service delivery.
• Proven ability to work in a highly fast-paced environment.

Method of Application
Interested and qualified candidates should send their CV to: derrick.ikpoyi@esslibra.com using "Customer Care Executive" as the subject of the email.