Customer Service / Admin Officer Job at Excel and Grace Consulting

Excel and Grace Consulting is a fast-paced business consulting organization with a track record of delivering exceptional business solutions to small and medium-scale enterprises in Nigeria, Ghana, Germany, Switzerland, Canada, etc. We are certified management consultants with the International Council of Management Consulting Institutes (CMC-Global) with over 18 years of experience. Our team of experts and consultants have authored over 20 books on business management, business structure, business operations, human resources, organizational structure, employee development, money management, and so on.

We are recruiting to fill the position below:

Job Position: Customer Service / Admin Officer

Job Location: Lekki, Lagos
Employment Type: Full-time
Industry: Safety Equipment (Wholesale & Retail)

Job Summary

• The Customer Service/Admin Officer will serve as the first point of contact for customers, ensuring a seamless and positive experience.
• This role also involves general administrative support to ensure smooth day-to-day operations.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person.
• Provide accurate product information and assist with order processing and follow-up.
• Coordinate office activities and operations to secure efficiency and compliance with company policies.
• Support sales and logistics teams with documentation and scheduling.
• Manage customer complaints professionally and ensure timely resolution.
• Maintain and update customer records and databases.
• Maintain a clean and organized front office and reception area.
• Prepare reports, presentations, and correspondence as needed.

Requirements

• OND / HND / Bachelor’s degree in Business Administration, Office Management, or related field.
• 1 - 2 years of experience in a customer service or administrative role.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively.
• Positive attitude and a problem-solving mindset.
• Familiarity with the Lekki area and Lagos business environment is an added advantage.

Salary
N180,000 Monthly.

Method of Application
Interested and qualified candidates should send their CV and a short Cover Letter to: eandg.tprecruiters@gmail.com using "Customer Service/Admin Officer - Lekki" as the subject of the mail.