Customer Service Agent / Representative Job at AfriTech Digitals Limited

AfriTech Digitals Limited is a firm that provide a boutique of service offerings ranging ICT Solutions & Training, Dispatch Delivery and Real Estate Marketing. We develop innovative, high impact, cost effective communication tools to help client’s business solutions.

We are recruiting to fill the position below:

Job Position: Customer Service Agent / Representative
Job Location: Lagos
Employment Type: Full-time

Job Description

• We are looking for young, smart and customer-centric individuals as a Customer Service Agent / Representative, you will put customers at the center of your day, helping our customers with a range of services we offer
• We will make sure you are fully trained on everything we have to offer, so you can help our customers find the products that are right for them and can explain their various features and benefits.
• Building relationships, giving straight forward help and going above and beyond our customers expectations are all essential parts of great service.You will be a true people-person, able to talk to customers in a friendly and welcoming way and can bring attention to detail.
• You’ll need to be flexible with your working hours.

Duties and Responsibilities

• Advising present or prospective customers by answering incoming calls, converting inquiries into sales and making outbound calls.
• Working towards and achieving stretching personal and team objectives
• Identifying how we can best help customers.
• Processing customer orders and up-selling products based on identified customer needs.
• Maintaining quality service by following organization standards.
• Contributing to team effort by accomplishing related results as needed
• Being the first point of contact for customers.

Requirements

• Maximum of an Ordinary National Diploma. Applicants with higher qualifications must showing serious work ethics
• 1 - 3 years of working experience
• Ability to work as part of a team
• Self-motivated and delivering quality work and is proactive
• Result-driven as this is a high-performance, output environment
• Ability to self-manage and self-motivate. Must be a self-starter
• Fast and accurate in typing at least 39 words per minute
• Dynamic and enthusiastic person with good written and verbal communication skills
• Persuasion and Influencing skills, strong negotiating skills
• Good work organization, time management skills and ability to work under pressure
• Ability to work quickly, methodically and accurately
• Sound interpersonal skills
• Should be a resident of Lagos state only.

Remuneration

• Attractive Salary plus other incentives during and after period of probation, including HMO.

Method of Application
Interested and qualified candidates should send their detailed and recent CV to: customer@afritechdigitals.com using "Application For CSA - your gender - your Location - your Qualification" as the subject of the mail (for example, Application For CSA - Shomolu - Female - OND).

Note

• Candidates are to submit only one application, as multiple applications may result in disqualification.
• Candidates will be responsible for applications submitted on any other email address.
• Only candidates residing in Lagos will be shortlisted and contacted for an interview