Customer Service Executive Job at Bluetti

Bluetti is a global leader in clean energy technology, dedicated to delivering reliable and innovative solar power solutions to homes, businesses, and off-grid communities. With operations in over 110 countries and a growing presence in Nigeria, we specialize in portable power stations, solar generators, and modular energy storage systems that are reshaping how people access and use electricity.

At Bluetti, we believe in a future powered by sustainable energy. Our products are built using advanced LiFePO? battery technology, offering long-lasting performance, safety, and flexibility. We are committed to empowering underserved regions through clean, accessible power, supported by initiatives like Lighting An African Family (LAAF).

We are recruiting to fill the position below:

Job Position: Customer Service Executive

Job Location: Ikeja, Lagos

About the Job

• We are also hiring a professional and empathetic Customer Service Executive assist our customers and ensure a smooth support experience.
• You’ll be the face of our support team, answering inquiries, solving problems, and helping customers make the most of our products.

Key Responsibilities

• Respond promptly to customer inquiries via calls, WhatsApp, emails, and in-person visits.
• Provide clear, accurate product and service information.
• Collaborate cross-functionally with sales, technical, and cross functional teams to resolve customer issues and complaints efficiently.
• Handle customer complaints with professionalism and support field and technical teams with customer engagement..
• Educate customers on PAYGO usage and product troubleshooting.
• Keep records updated using CRM tools and follow up on customer concerns.

Requirements

• Minimum of 1-3 years of post-qualification experience in customer service within renewable energy company, preferably in solar energy sector.
• Fluency in Hausa language is mandatory.
• Proven ability to leadhigh-performing customer service teams.
• Experience using CRM tools and handling multiple channels.
• Exceptional communication, interpersonal, and problem-solving skills.
• A friendly, solutions-focused attitude and ability to multitask under pressure.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work in a fast-growing renewable energy company.
• Supportive and inclusive team culture.
• Clear career growth and development path.

Method of Application
Interested and qualified candidates should send their Resume and Cover Letter to: linda@bluetti.com using the Job Position as the subject of the email.