Customer Service Officer Job at DavoDani Microfinance Bank

DavoDani Microfinance Bank Limited (DDMFB) is state-licensed to carry on the business of microfinance banking services to MSEMs. The bank guarantees prosperity and financial freedom by helping micro, small and medium enterprises do more in their businesses with loan offerings and services.

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Lagos

Job Summary

• As a Customer Service Officer, you will be responsible for providing exceptional customer service, resolving customer complaints, and promoting our products and services. 
• You will be the primary point of contact for customers, addressing their inquiries and concerns.

Responsibilities

• Provide excellent customer service to bank customers
• Resolve customer complaints and concerns
• Promote our products and services
• Maintain accurate records and follow up on customer issues
• Collaborate with other team members to achieve sales and customer service goals

Requirements

• 2+ years of experience in a similar role
• Strong knowledge of banking products and services
• Excellent customer service skills
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office.

Method of Application
Interested and qualified candidates should send their updated CV to: hr@davodanimfb.com using the Job Position as the subject of the mail.