Customer Service Officer Job at Nettetal Nigeria Limited

Nettetal Nigeria Limited is an eclectic 21stcentury luxury company that has thrived for more than 30 years with expressions in three major states in Nigeria; Abuja, Lagos and Port Harcourt. They proudly hold the exclusive Nigeria franchise of KARE Germany and a vast clientele across different sectors in Nigeria and overseas. The company's major aim is to satisfy the luxury taste and price aspirations of their clients and stakeholders across board.

Nettetal has a track record of excellent customer service and satisfaction, intergrity, adherence to world best practices and continous development in its sector. The team is professional, innovative, energetic, forward-thinking, ingenious, and loyal. Staff welfare and employing seasoned professionals to contribute to the success story is a priority. Nettetal look forward to having you join the team.

We are recruiting to fill the position below:

Job Position: Customer Service Officer

Job Location: Abuja (FCT)
Employment Type: Full-time

Job Description

• As a Customer Service Representative with us, you'll be at the forefront of enhancing our customer's online shopping experience.
• We are seeking an individual who is passionate about helping others, keenly knowledgeable about our products, and excited to contribute to a seamless digital purchasing journey.

Key Responsibilities

• Respond to customer inquiries via phone and email regarding products, services, orders, and delivery.
• Guide online customers through the purchasing process, assisting with product selection, order customization, and payment queries.
• Use the e-commerce platform's backend to track orders, manage returns, and update customer details.
• Provide feedback to the e-commerce and product teams based on customer feedback and recurring issues.
• Handle complaints and returns professionally, aiming for customer satisfaction and brand loyalty.
• Stay informed about our furniture collection, including details, materials, care instructions, and availability.
• Collaborate with the logistics team to update customers on delivery timelines, potential delays, or other related concerns.
• Work closely with the marketing team to assist in seasonal promotions, offers, or loyalty programs.

Qualification & Skills

• A Diploma or Bachelor's Degree, preferably in Business, Communication, or a related field.
• A minimum experience of 2 years in customer serivce.
• Strong organizational skills with attention to detail.
• Exceptional verbal and written communication skills, allowing for clear interactions with both team members and customers.
• A genuine passion for helping customers and very good skills in handling disputes and complaints in a calm, constructive and solution-oriented manner.
• Ability to work under pressure during peak seasons or high-volume periods.
• Proficiency in English; knowledge of additional languages is a bonus.

Salary
N100,000 - N180,000 / month.

Method of Application
Interested and qualified candidates should send their Resume to: Hr.nettetal@gmail.com using the Job Position as the subject of the mail.