Customer Service Officer Job at PWAN Advantage Resources Limited

PWAN Advantage Resources Limited is a Real Estate Marketing and Development Company; providing our clients with the best affordable real estate options (both commercial and residential properties) in Africa. Our story is beyond what we do but about what drives us as a company. That drive is our vision to make home ownership dream a reality for as many people as possible and our mission to discover affordable lands in fast developing areas; purchase them in bulk and make them available to clients.

We are recruiting to fill the position below:

Job Position: Customer Service Officer
Job Location: Ibeju-Lekki, Lagos
Employment Type: Full-time

Responsibilities

• Manage incoming phone calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines and policies.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Take the extra mile to engage customers.

Qualifications

• Candidates should possess a Bachelor's Degree with 1 - 4 years of work experience.
• Proven customer support experience or experience as a Client Service Representative.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.
• Smart, young and beautiful.

Method of Application
Interested and qualified candidates should send their CV & cover letter to: hrpwanadvantage@gmail.com using the Job Position as the subject of the email.