Customer Service Officer Job at Swift Drycleaning Service
Swift Drycleaning Service is currently recruiting suitably qualified candidates to fill the position below:
Job Position: Customer Service Officer
Job Location: Lagos
Job Objective
- To ensure excellent customer service and assist with the garment handling before and after the garments are cleaned and pressed.
Requirements and Qualifications
- High School Diploma or GED required
- Associate's or Bachelor's degree preferred
- 2 years of experience using Microsoft Office
- Basic knowledge of office equipment
- Previous experience in an office or call center.
Duties
- Satisfy customer needs
- Handle drop-off and pickup
- Create invoices for incoming orders
- Tag the garments
- Assemble the orders once cleaning is finished
- Clean work area
- Answers customer inquiries via phone, email, and in person
- Directs customers to online resources
- Updates customer records in the system, including notes about interactions
- Pitches ideas for improving customer care
- Creates and maintains reports about customer interactions
- Attends weekly staff meetings
- Participates in team-building activities
- Develops a rapport with customers
- Encourages customers to complete surveys
- Makes recommendations to management to improve customer experience
How to Apply
Interested and qualified candidates should send their Application Letter and CV to: swiftdrycleaningservice@gmail.com clearly indicating the "Job Title" as subject of your mail.
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