Customer Service Representative Job at Emtill Solutions Nigeria Limited

Emtill Solutions Nigeria Limited is a fintech company with the goal of being the first point of call for our customers in terms of anything finance.

We are recruiting to fill the position below:

Job Position: Customer Service Representative
Job Location: Lagos

Job Summary

• We are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Emtill Solutions Nigeria Limited.
• The successful candidate will be responsible for providing exceptional customer service, resolving customer inquiries and issues, and promoting our products and services.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues in a timely and professional manner
• Collaborate with internal teams to resolve customer issues
• Identify and escalate potential customer issues to management
• Provide product and service information to customers
• Process customer orders and payments
• Maintain accurate records of customer interactions
• Meet and exceed customer service targets and metrics

Requirements

• Bachelor's degree or equivalent in a related field
• Atleast 1 year of customer service experience
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment
• Proficiency Microsoft Office
• Must have completed their NYSC.

Method of Application
Interested and qualified candidates should send their Resume to: eniola.oloruntoba@emtill.com using the Job Position as the subject of the mail.