Customer Service Representative Job at Speedaf Express

Speedaf was established in 2019. We are a joint-venture company invested by Chinese leading express enterprises. Since founded, we continuously expanded global network, developed and optimized products, improved customer experience, and introduce IT technologies and equipment to realize automatic operations. Currently, we are building a local and cross-border service network to support air, sea and road transportation with the aim to be the leading diversified integrated logistics solution provider between China and emerging markets. By doing so, it will reduce end-to-end logistics costs between China and emerging markets while providing a stable and recognized logistics services to our customers.

Speedaf is localization-oriented, and we believe in creating both opportunities and possibilities of every region we operate in. We work with local teams and understand needs of customers. We offer a variety of products and value added service to cover different commercial or personal scenarios for our customers.

We are recruiting to fill the position below:

Job Position: Customer Service Representative

Job Location: Berger, Lagos
Employment Type: Full-time

Job Summary

• The CSR will assist customers with inquiries, resolve issues, and ensure satisfaction.
• The ideal candidate’s responsibilities include documenting interactions, following up on issues, and collaborating to improve customer service procedures.

Responsibilities

• Ensuring that customers are satisfied with products or services by handling complaints and inquiries.
• Following up with clients or customers via phone calls or emails to check that they’re satisfied with the services rendered.
• Determining the quickest, most effective way to answer customers’ questions.
• Escalating queries and concerns, when necessary.
• Manage large volume of incoming phone calls.
• Handle customer customers’ complaints, provide appropriate solutions and alternatives within the time limits.
• Must follow up on customers’ issues to ensure a satisfied resolution.
• Follow the team’s communication procedures, guidelines and policies.
• Build sustainable relationships and trust with customers’ accounts through open and interactive communication.

Requirements

• Bachelor's Degree in Mass Communication, Public Relations, or a related field of study.
• Strong interpersonal and communication skills.
• Proficiency in CRM software and other sales tools.
• Ability to multi task, prioritize and manage time effectively.
• Customer orientation and ability to adapt/ respond to different kinds of characters
• Must possess excellent listening skills.

Salary
N80,000 - N100,000 Monthly. 

Method of Application
Interested and qualified candidates should send their CV to: recruitment@speedaf.com using the Job Position as the subject of the mail.