Customer Service Representative Job at TribestSupport
Tribest Support Limited - Our client, a leading Financial Institution, is currently in the process of recruiting suitable and qualified candidates for the position below:
Job Position: Customer Service Representative
Job Location: Nationwide
Employment Type: Full Time
Industry: Financial Institution
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
- Up-selling and Cross-selling of bank's products and services to existing and potential customers.
- Tracking, recording, reporting, and storing information related to transactions, and customers, ensuring all information is accurate and complete.
- Maintaining and balancing cash drawers and reconciling discrepancies
- Handling currency, transactions, and confidential information professionally.
- Following all bank financial and security regulations and procedures.
- Ensure customer satisfaction and provide professional customer support.
- Keeping records of customer interactions, transactions, comments and complaints.
- Knowing our products inside and out so that you can answer questions.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- OND / NCE in any field
- Experience: 0 - 3 years
- Must not be more than 27 years old
- Cash handling experience and on-the-job training may be required.
- Exceptional time management, communication, and customer service skills.
- High level of accountability, efficiency, and accuracy.
- Good knowledge of MS Office especially Excel and Word
- Strong communication and interpersonal skills
- High level of accountability, and accuracy.
- N70,000 - N85,000 monthly + HMO + Pension + Proximity
Note: Interested and qualified candidates will be contacted immediately.
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