Customer Success Manager (CSM) Job at Movam Inc

Movam Inc. is a technology company providing end to end visibility for shipments to various stakeholders in the supply chain: Shippers and their customers, sales teams, logistics personnel and 3PL transporters. We integrate with existing software of clients seamlessly across different verticals like Manufacturing, E-commerce, 3PL Transporters, courier companies ,etc. Movam creates visibility of the shipments for various stakeholders involved in B2B deliveries, right from the moment the goods leave the loading point till the point of delivery.

We are recruiting to fill the position below:

Job Position: Customer Success Manager (CSM)

Job Location: Lagos

Job Summary

• We are seeking proactive Customer Success Managers focused on client retention and account expansion. The ideal candidates will build strong client relationships, drive product adoption, and identify growth opportunities.

Key Responsibilities

• Develop trusted relationships with clients to ensure satisfaction and long-term retention.
• Drive product adoption and value realization for clients.
• Proactively identify upsell and cross-sell opportunities to expand accounts.
• Serve as the main point of contact for client needs, feedback, and escalations.
• Collaborate with internal teams (sales, support, and product) to deliver exceptional client experiences.
• Monitor client health metrics and implement strategies to reduce churn.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a similar role.
• Proven track record of driving retention and account growth.
• Strong communication, relationship-building, and problem-solving skills.
• Ability to analyze client data and deliver actionable insights.
• Proficiency in CRM tools (e.g., Salesforce, HubSpot, Gainsight).
• Bachelor’s degree in Business, Communications, or a related field.

Why Join Us?

• Play a key role in ensuring customer success and driving business growth.
• Competitive compensation and professional development opportunities.

Method of Application
Interested and qualified candidates should submit their Resume and a Cover Letter to: careers@movam.ng using the Job Position as the subject of the email.