Customer Success Officer Job at Hempawa Consult Limited

Hempawa Consult Limited is a fast-growing and innovative consulting firm that is focused on providing instant service and quality assurance to its clients in the core businesses of Project Management, Procurement Management, and Human Capital Management. Hempawa Consult Limited offers a professional, friendly, and supportive environment within an open-plan office free of discriminatory practices. Ambitious and hardworking, you will join a robust in-house competencies development programme aimed at encouraging all employees to reach their full potential.

We are recruiting to fill the position below:

Job Position: Customer Success Officer

Job Location: Abuja (FCT) 
Employment Type: Full-time

Responsibilities

• Serve as the primary point of contact for assigned customers, managing relationships and ensuring long-term satisfaction.
• Guide customers through onboarding, training, and product adoption to help them achieve their desired outcomes.
• Monitor customer accounts to identify risks, challenges, and opportunities for upselling or cross-selling.
• Resolve customer inquiries, complaints, and technical issues promptly and effectively, liaising with internal teams when necessary.
• Collect customer feedback and collaborate with product, sales, and support teams to improve offerings.
• Maintain detailed records of customer interactions, activities, and account status.
• Analyze customer usage patterns and generate reports to support decision-making.
• Develop and execute customer success strategies that drive retention, renewals, and advocacy.
• Ensure customers are aware of new features, updates, and best practices to maximize value.

Requirements

• Interested candidates should possess a B.Sc. Degree with 1 - 4 years of relevant work experience. 

Method of Application
Interested and qualified candidates should send their CV to: career@hempawaconsult.com using the Job Position as the subject of the mail.