Customer Success Personnel Job at RetailPoint Solutions Limited

RetailPoint Solutions Limited provides and deploys Point of Sale – POS Machines for business using various POS Hardware & Softwares. Our products can be deployed across various retail platforms where transaction data is critical to Management.

We are recruiting to fill the position below:

Job Position: Customer Success Personnel
Job Location: Wuse, 2 Abuja
Employment Type: Full-time

Details

• We are looking for an experienced Customer success personnel with Technical support and project management skills.

Responsibilities

• Act as Goto Person between customers and the company as it relates to After Sales Service (Sales and Technical).
• Provide first tier technical support services to customers.
• Develop and sustain customer’s loyalty.
• Work with various Team Leads to address customer issues.
• Follow up on customers inquiries and issue resolution.
• Follow up and improve on boarding process on customer projects.
• Manage our Customer Support Channels.
• Liaise with Technical support and sales team to ensure customer’s satisfaction.

Qualifications

• A good degree in Computer Science related discipline, Computer Engineering, Project Management or its related course from a recognized university/ polytechnic.

Professional Skills
The ideal candidate should:

• Must be customer-centric
• Must be IT savvy.
• Must have worked as a managerial staff or team lead
• Have Technical skills
• Be customer friendly
• Proven knowledge of Project Management
• Be creative and innovative.
• Have team working skills.
• Excellent written and verbal communication.
• Good listening skills

Work Experience:

• Candidates should have minimum two (2) years work experience in Customer success and Technical support.

Method of Application
Interested and qualified candidates should forward their CV and cover letter to: omoye@retailpos.com.ng with the job title as subject matter

Note: Only candidates in Abuja should apply.